Retail is being forced to reimagine the retail delivery model. From curbside pickup to door-to-door methods, our webinar will give you tips, tricks, and more.
What’s new in retail and how we deliver goods and services? Attracting and retaining shoppers is on everyone’s mind as 2020 comes to a close and we gear up for the next calendar year. From increasing supply chain visibility to using new methods like curbside pickup or door-to-door methods to build customer loyalty, it’s clear that technology is key when it comes to reimagining the retail delivery model.
Applying Technology to the Retail Delivery Model
According to McKinsey, for retailers to stay relevant and profitable, technology is a strategic imperative. Indeed, the future of retail experience will likely be pushed forward by advanced analytics and physical technology to meet changing consumer expectations, whilst also allowing retailers to reset the operating model and economics. To prepare for more applications of technology through channel shift and automation, retailers will need to rethink all tasks and roles. At the same time, they also need to make data-driven decisions about the order in which they roll out new technologies across regions that vary in their dependence on retail employment. No matter the approach, technology will be completely interlocked with choices around consumer value propositions, operating models, people and, for larger retailers, the impact on and their responsibility for the wider community.
To thrive in a future of burgeoning technology, retailers will need to re-imagine the very nature and function of physical retail. Technology can lower retailers’ costs and enhance the customer experience, but will also modify the set of tasks required to run a store. Rather than simply automating the current operating model, retailers should rethink their entire value propositions for both employees and customers.
Changes Brought on by COVID-19
Thanks to the COVID-19 lockdown period, there has been an acceleration towards online shopping and home-delivery, which is expected to be sustained through to post COVID-19 and accelerate channel shifts mid-term. Shoppers are trying new ways to shop – in the UK, for instance, 10 percent tried Grocery delivery, 6 percent went for in-store click-and-collect, and 10 percent opted for drive-through collection. Lessons from China suggest retailers should still be expecting 10 to 20 percent year-on-year growth online in most categories as the market moves towards the ‘next normal.’
Additionally, many opportunities like platforms that enable flexible working hours or locations, and home delivery fulfilment propositions would have been extremely useful for retailers and enabled greater resilience during the pandemic. The situation has given businesses a stronger sense of what they need in order to deliver for customers, to be more flexible, and to be productive enough to operate in downtimes or when demand surges beyond usual capacity. If anything, COVID-19 is a reminder that Retail may need to reboot faster than expected.
Attend the Webinar
To get to the bottom of this conundrum, we’re hosting a roundtable led by journalist Al Urbanski, where we’ll cover these topics and more. Taking place at 11 a.m. on Thursday, Nov. 19, the talk will feature the expertise of the following experts: Renata Galle, our Vice President of Innovation and Digital Business; Sam Selim, our Global Senior Director; George Millard, CEO of MOZAIKO; Bogdan Galusca, Director of Business Development for Stefanini EMEA; and Nelson Duarte Soares, Head of Innovation. Get all the answers to your retail-related questions and more – register here: https://attendee.gotowebinar.com/register/5768279203089194763?source=Website