Digital Workplace and Infrastructure - Stefanini
Solutions

Digital Workplace And Infrastructure

From employee to enterprise, re-imagine the Digital Workplace for an adaptable infrastructure and quality end-user experience. 

Work With Dexterity

Working with dexterity means creating a modern workplace with a culture of digital agility that enables end users to leverage technology to its full potential, benefiting both themselves and the organization. Think of it like physical dexterity: with practice and training, enterprises and employees alike develop the skills and confidence to create and navigate the digital workplace with ease and grace, unlocking greater productivity and new opportunities for success.

Stefanini’s team of experienced professionals deliver delightful end user experiences with tailored digital workplace solutions that cater to the unique needs of your organization. We work closely with you to understand your goals, challenges, and organizational culture, ensuring that our services align perfectly with your vision and requirements.

Our End User Experience Philosophy

Digital Workplace solutions have been a core capability of Stefanini’s for more than 30 years. In that time, we’ve learned that the optimal end user experience is the right intersection of proactive and preemptive solutions, self-sufficiency enablement, and a personalized, omni channel support experience.

Below, you will find a high-level overview of our cutting-edge offerings enabling organizations to leverage the latest digital tools and technologies for enhanced communication, collaboration, and productivity while ensuring a delightful end user experience.

Proactive & Preemptive Solutions

An undisturbed user is a testament to a flawlessly designed experience, where their needs are anticipated and fulfilled without the need for interruptions or disruptions. Stefanini believes that “the best ticket is a ticket that was never created”. Through proactive problem management, service desk teams can perform root cause analysis, implement preventive measures, and eliminate recurring issues. By staying one step ahead, the service desk can significantly reduce the number of incidents, enhance system stability, and improve overall service quality.

  • Stefanini d³
  • Emotion AI for Sentiment Analytics
  • Stefanini AI RPA
  • Digital Halo
  • Stefanini EMIT (Event Management & Intelligent Triage)

Self Sufficiency Enablement

Empowering users to resolve common issues independently is a hallmark of a modern service desk. Self-service portals, comprehensive knowledge bases, and intelligent chatbots provide users with the tools they need to find answers quickly and perform basic troubleshooting. By encouraging self-service adoption, service desk teams can focus on complex issues, improve efficiency, and enhance the overall user experience.

  • Chameleon Portal
  • Stefanini SwipE
  • Stefanini Conversational AI

Persona-based & Personalized Support

Personas provide a human-centered understanding of your audience, helping to guide decision-making and design processes by putting the end user at the center of the universe. Creating personas for IT support in an organization involves understanding the needs and characteristics of the users who interact with IT systems and services.

  • Persona Prism
  • PODs (Product Oriented Delivery)
  • Elevated Experience Desk
  • LiveTECH (Video based elevated support)
  • VIP for a Day Onboarding
  • L1.5 RTS Remote Troubleshooting Support
  • From SLAs to XLAs

Digital Workplace Solutions

Drive Innovation & Business Growth With Our Digital Workplace Portfolio

Digital Service Desk

Embracing an adaptable infrastructure starts with the people who make your enterprise great. Increasingly, enterprise functions rely on a distributed workforce, creating hybridized work environments.

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Modern Endpoint Management

Proactive Modern Endpoint Management services that reduce IT support costs & enable true workplace transformation with Workstation, End-User, & Endpoint Management solutions.

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Service Management & COE

Our high-quality, industry-aligned Service Management & Centers of Excellence support innovation through business engagement & delivery for faster value realization.

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Collaboration Management

As part of our Digital Workplace offering, we provide a centralized web-based tool we manage the implementation of collaboration platforms, managing licenses, software, and entitlement.

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Virtualization Services

Through the construction of abstraction layer that works on top of IT hardware assets, virtualization enables ROI by creating a more efficient use of physical hardware.

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Remote & Local Support

We are globally recognized for our service desk and field desk services, leveraging an automated platform to provide a range of remote and local support for every circumstance.

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Outcomes

From strategies to address employee wellness and experiences to IT architecture managed services, our Digital Workplace Workforce and Infrastructure solution provides your business with unparalleled support.

Improved Digital Employee Experience (DEX)

Provide dedicated channels that allow for meaningful employee interaction and leverage persona-adapting tools that provide customization and support.

Highly Collaborative Digital Environments

Implement tools that empower team members to coordinate, share ideas, and overcome challenges together.

Secure Remote And Hybrid Work Environments

Cloud applications and provisioned devices enable employees to work from any location, at any time.

Better Customer Experience

A more engaged and productive workforce means customers receive the highest quality experience across channels.

Faster Value Realization

Our digital workplace strategies promote greater productivity and efficiency, providing you with added value that can be invested toward business goals.

Attract And Retain Talent

Reduce absenteeism and employee turnover while attracting the best candidates to join your team.

Related Capabilities

End-User Services

We’re recognized for our global work in service desk and field service meeting user demands with any time, anywhere support for any device.

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Data Center Services

Our Services enable organizations to plan, deliver, and manage their IT environments. We’ll make your efficient to provide business value.

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Cloud

Stefanini’s end-to-end cloud services implement and manage cloud solutions, enabling anywhere operations by supporting multiple systems.

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Sophie

Sophie is our Virtual Assistant who learns and improves, connecting threads across your enterprise to predict and prevent problems.

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Modern Device Management

From initialization and setup to asset retirement, we equip your workforce with the devices needed to do their best work.

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Hardware As A Service

From workstation to accessories, we create a stressless IT experience by procuring devices for your business and managing asset lifecycles.

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Customer Experience Services

Our operational expertise and focus on continuous improvement creates better IT interactions and better customer experience for end-users.

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End-user Experience Management

Responsible for understanding and enhancing user experience with IT and increasing self-sufficiency through automation.

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Workplace In A Minute

Learn about our Digital Workplace, Workforce & Infrastructure in under a minute.

Digital Workplace & Infrastructure Solutions

In this video, you’ll find a high-level overview of our cutting-edge offerings enabling organizations to leverage the latest digital tools and technologies for enhanced communication, collaboration, and productivity while ensuring a delightful end user experience.

Digital Workplace Case Study

Improving Efficiency Through True Collaboration CNH Ind./ Iveco

Global capital goods Company CNH Industrial used to work with multiple IT providers across Europe. Stefanini provided a single point of contact of IT support.

Testimonials

Winning The Battle For Top Talent

Overnight, the workforce has adopted remote working models and have become Digital Nomads.

This issue of Trends explores how this affects the Digital Workplace and gives insights into new best practices for attracting top talent.

Guide To Improved WX And Customer Engagement

Companies with highly-engaged employees see greater customer satisfaction and higher profitability.

Our guide will help you enable creative workplace experiences that strengthen employee engagement and lead to better business outcomes.

Learn More About How We Can Make Your Business Grow

Reimagine your products and services. Stefanini’s powerful digital capabilities with deep engineering and industry expertise. Working across multiple industries, we offer a range of solutions and services for digitizing business at all levels.

Our teams have expertise in design, engineering, manufacturing,  finance, technology, consulting and operations.

01
Application Services

Our services include ITSM and IT strategy, cloud-based consulting, business process support, as well as transitional and transformational strategy.

02
Digital

With our digital strategy, we provide sweeping coverage and support for all of your digital challenges, ensuring you stay ahead of the game, all the time.

03
Artificial Intelligence

Unlock the current state of AI and take full advantage of its capabilities with SAI – Stefanini Artificial Intelligence.

04
Workplace

Increase ROI and end-user productivity with made-to-order digital workplace services from Stefanini.

05
Sophie

Our services include ITSM and IT strategy, cloud-based consulting, business process support, as well as transitional and transformational strategy.

06
Automation Everywhere

Stefanini’s solutions help enterprises around the world improve collaboration and increase efficiency. Learn about our technology enabling products here.

Digitally Transform And Grow Your Business With Us!

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