As new ways of working become the norm, businesses must re-imagine their approach to the workplace. With a focus on your unique business circumstance, we analyze pain points, identify opportunities, and co-create a customized transformation strategy. Our workforce and persona-centric solutions drive productivity and flexibility at scale, ensuring your digital workplace experience can adapt with enterprise goals.
We understand that along with traditional Service Desk and Field Service needs, your business relies on modern infrastructure including cloud, virtualization, collaboration platforms and applications, and more. These digital tools must integrate with existing infrastructure without sacrificing security. With our expertise in implementation and integration, we ensure that you’re leveraging technology to promote employee engagement, customer satisfaction, and efficiency.
Embrace Adaptability With A Future-ready Workplace Experience
Workplace In A Minute
Learn about our Digital Workplace, Workforce & Infrastructure in under a minute.
Drive Innovation & Business Growth With Our Digital Workplace Portfolio
Digital Service Desk
Embracing an adaptable infrastructure starts with the people who make your enterprise great. Increasingly, enterprise functions rely on a distributed workforce, creating hybridized work environments.
Modern Endpoint Management
Proactive Modern Endpoint Management services that reduce IT support costs & enable true workplace transformation with Workstation, End-User, & Endpoint Management solutions.
Service Management & COE
Our high-quality, industry-aligned Service Management & Centers of Excellence support innovation through business engagement & delivery for faster value realization.
Remote & Local Support
We are globally recognized for our service desk and field desk services, leveraging an automated platform to provide a range of remote and local support for every circumstance.
Collaboration Management
As part of our Digital Workplace offering, we provide a centralized web-based tool we manage the implementation of collaboration platforms, managing licenses, software, and entitlement.
Virtualization Services
Through the construction of abstraction layer that works on top of IT hardware assets, virtualization enables ROI by creating a more efficient use of physical hardware.
Our Customer-First Approach
Stefanini Delivers Cost Savings, Efficiency, And Improved Customer Service With People, Processes, And Technology As Our Focal Point. To Ensure We Deliver This Promise, Our End-User Computing Offers Include Specific Customer-focused Initiatives. From The Initial Launch, Our Continuous Service Improvement Team Will Monitor And Manage SLAs To Increase Efficiency, Customer Service, And Deliver Accountability. Our CSI Team Will Make A Noticeable Impact On Your IT Enterprise. Our Customer Experience Advocacy Program Provides Proactive Support And Actionable Results For Enhancing Your Service. We Offer Consistent Communication, Working From Within Stefanini On Your Behalf, To Ensure The Voice Of The Customer Is Always Represented. With Continuous Service Improvement And A Focus On Customer Experiences, We Initiate And Manage The Transformation Of Your Workplace. We Enrich Your IT For A More Efficient Today And Priming It To Keep Pace With The Technology Revolutions Of Tomorrow.
Winning The Battle For Top Talent
Overnight, the workforce has adopted remote working models and have become Digital Nomads.
This issue of Trends explores how this affects the Digital Workplace and gives insights into new best practices for attracting top talent.
Guide To Improved WX And Customer Engagement
Companies with highly-engaged employees see greater customer satisfaction and higher profitability.
Our guide will help you enable creative workplace experiences that strengthen employee engagement and lead to better business outcomes.
Digital Workplace Success Stories
Improving Efficiency Through True Collaboration CNH Ind./ Iveco
Global capital goods Company CNH Industrial used to work with multiple IT providers across Europe. Stefanini provided a single point of contact of IT support that has also proven invaluable as CNH Industrial embarks on ambitious technological change programs.
Collaboration To Drive Innovation For Today And Tomorrow
End-User Services
We’re recognized for our global work in service desk and field service meeting user demands with any time, anywhere support for any device.
Data Center Services
Our Services enable organizations to plan, deliver, and manage their IT environments. We’ll make your efficient to provide business value.
Cloud
Stefanini’s end-to-end cloud services implement and manage cloud solutions, enabling anywhere operations by supporting multiple systems.
Sophie
Sophie is our Virtual Assistant who learns and improves, connecting threads across your enterprise to predict and prevent problems.
Modern Device Management
From initialization and setup to asset retirement, we equip your workforce with the devices needed to do their best work.
Hardware As A Service
From workstation to accessories, we create a stressless IT experience by procuring devices for your business and managing asset lifecycles.
Customer Experience Services
Our operational expertise and focus on continuous improvement creates better IT interactions and better customer experience for end-users.
End-user Experience Management
Responsible for understanding and enhancing user experience with IT and increasing self-sufficiency through automation.
Outcomes
From strategies to address employee wellness and experiences, to IT architecture managed services, our Digital Workplace Workforce and Infrastructure solution provides your business with unparalleled support.
- Improved Digital Employee Experience (DEX): Provide dedicated channels that allow for meaningful employees interaction and leverage persona-adapting tools that provide customization and support.
- Highly Collaborative Digital Environments: Implement tools that empower team members to coordinate, share ideas, and overcome challenges together.
- Secure Remote and Hybrid Work Environments: Cloud applications and provisioned devices enable employees to work from any location, at any time.
- Better Customer Experience: A more engaged and productive workforce means customer receive the highest quality experience across channels.
- Faster Value Realization: Our digital workplace strategies promote greater productivity and efficiency, providing you with added-value that can be invest toward business goals.
- Attract and Retain Talent: Reduce absenteeism and employee turnover while attracting the best candidates to join your team.
Learn More About Our Portfolio And How Can We Help Your Business Grow
Our co-creation methodology ensures that technology solutions are designed to meet your unique business needs.
01
Advisory Services
Our services include ITSM and IT strategy, cloud-based consulting, business process support, as well as transitional and transformational strategy.
02
Application Services
As an agile partner with nearshore, offshore and onshore delivery capabilities, we can provide you with application services that match your quality expectation
03
Digital
With our digital strategy, we provide sweeping coverage and support for all of your digital challenges, ensuring you stay ahead of the game, all the time.
04
Staffing
We provide reliable candidates with the expertise needed to fill multiple IT-related openings, either for long-term employment or short-term projects.
05
Sophie
Based on cognitive computing and artificial intelligence, Sophie can assist with tasks such as triggering workflow, auto escalation, and many more.
06
Service Desk
Stefanini delivers cost savings and efficiencies for an unparalleled IT experience.
07
CXA
Improve all stages of the customer journey with a designated customer experience advocate.
09
Cloud Services
Balance data accessibility and security with customized cloud solutions including Infrastructure as a Service (Iaas) and Software as a Service (SaaS).
New Year, New Opportunities To Enhance Customer Experience
We tackle these topics and more in the inaugural episode of the StefTalks Podcast!
Testimonials
“We began our journey with Stefanini back in 2015 with Service Desk and then in 2018 we expanded to Deskside support as well. It’s been a long, very strong partnership.”
Review submitted by marketing company. Revenue of $1.85B.
” Stefanini is a true partner in Managed Workspace Services”
Review submitted by a Partnership Coordinator from Manufacturing Industry. Firm size is $1B-3B USD.
