Industry

Retail Solutions

Today's digital retail landscape is focused on personalized experiences and an omni-channel approach. Learn how we can help you improve the customer experience.

Customer Experience For The Digital Era

With retail solutions rooted in the Internet of Things and Artificial Intelligence, we can improve the digital store experience with optimized customer service solutions, personalization and seamless payments.  Further, our Digital team members are experts in leveraging strategy, data, and quality User Experiences (UX) to create great Customer Experience (CX).  By analyzing user behavior on the overarching customer journey, we can find new opportunities for improvement. We also have the technology to implement new UX online, on mobile, and in your traditional brick-and-mortar location.

In addition to the ever-evolving demands and expectations of consumers, Digital also provides process improvement opportunities. For example, our intelligent automation, powered by IoT-connected devices, offers insights for supply chain and inventory management, with RFID tags tracking buying habits for better product placement.

Our track record includes the successful creation and implementation of digital solutions for multiple retailers. With us as a partner, they are using technology to lead market disruption and drive business value.

Solutions Tailored To Digitally Transform The Retail Industry

Workplace & Infrastructure

The nature of work is changing rapidly. Our connected tech solutions help you attract and retain engaged employees while equipping them to be successful.

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Customer Experience

Creating incredible user journeys is our focus as we use iterative thinking and data-driven problem solving to fulfil your customers’ needs.

Internet Of Things (IoT)

With our IoT-connected devices and insights, we will streamline and automate processes like inventory and supply chain management for cost savings.

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Sophie

Sophie is our virtual assistant who can enable your customers to interact with your products and brand across multiple platforms and channels.

UX Design

We take a data-based approach to develop, hypothesize, and determine the best solutions to improve User Experiences for your customers.

Journey Mapping

Do you know how your customers interact with your brand? We use our journey mapping framework to understand your customers on both a micro and macro-level.

Social And Mobility

By aligning your business across social media and mobile platforms, you will be able to directly connect to customers and provide exceptional service.

SAI

SAI, Stefanini’s Artificial Intelligence suite, gives you the technology and expertise needed to get the most out of our co-created, custom-made AI solutions.

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A Digital Partnership

We co-create with our clients to create digital retail
solutions designed specifically for their business objectives.

Partnerships are the backbone of successful digital transformation is. Active collaboration with digital experts, IT technicians, business executives, and customers themselves is necessary for driving significant change.

Retailers must turn to companies who know how to leverage technology rather than tackling it in-house. This creates new business value faster is generally less expensive. A partner will keep you on the forefront of digital disruption, instead of trying to continually chase changing technology.

Learn More About Our Portfolio And How Can We Help Your Business Grow

01
Advisory

Our services include ITSM and IT strategy, cloud-based consulting, business process support, as well as transitional and transformational strategy.

02
Application Services

As an agile partner with nearshore, offshore and onshore delivery capabilities, we can provide you with flexible, cost-efficient application services.

03
Digital

With our digital strategy, we provide sweeping coverage and support for all of your digital challenges, ensuring you stay ahead of the game, all the time.

04
Staffing

We provide reliable candidates with the expertise needed to fill multiple IT-related openings, either for long-term employment or short-term projects.

05
Sophie

Based on cognitive computing and artificial intelligence, Sophie can assist with tasks such as triggering workflow, auto escalation, and much more.

06
Workplace

We identify the most important facets of your business and mold our innovative solutions to fit your specific requirements.

New Year, New Opportunities To Enhance Customer Experience

We tackle these topics and more in the inaugural episode of the StefTalks Podcast!

Digitally Transform And Grow Your Business With Us!

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