Service Management Transformation - Technical Work Station - Stefanini

Service Management Transformation - Technical Work Station

Client Description

A global group for the design, manufacture and marketing of motor vehicles.

Client Challenges

The Company needed to manage the life cycle of its engineering stations These are mission-critical technical workstations (CAD, CAE and Testing) equipped with various operating systems (Windows, Linux, etc.), which also manage non-standard objects (such as acquirers and other specificities). Solutions

The service is mainly divided into the provision of conservative and corrective systems maintenance and assistance activities throughout the life cycle of the workplaces (from organizational planning to the preparation of scrapping processes) The service comprises the following components:

  • Service Desk
  • Work Place Management
  • Onsite Support
  • Centralized Service
  • Server Management
  • Service Management
  • Warehouse Management
  • “Critical vulnerability” patching

The Results

Operational management ensures the consolidated, timely management of workstations, especially in complex environments, allowing the optimization of IT resources that can be dedicated to the company’s core business.

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