Client Description
An industrial group operating in the production and distribution of coffee in more than 90 countries.
It spreads Italian values around the world.
Client Challenges
The company sought to optimize its IT operations:
- Adoption of structured Demand & Project Management
- IT Service Management
- IT Budgeting
Solve.it Solutions
Starting from a profound understanding of the Client’s needs, Solve.it designed a solution based on the ServiceNow platform for ITBM Demand & Project Management, ITSM and IT budgeting.
Success factors:
- Experience and expertise on the ServiceNow platform
- Pragmatic approach
The Results
Three Results, one Platform
- ITBM Demand & Project Management (without modifying existing Demand processes, implementing Enterprise Performance Management processes)
- ITSM
- ITBM Budgeting
The ServiceNow solution replaced custom and legacy applications Client engagement using an Agile approach.
