Service Management Transformation - ServiceNow implementation ITSM / ITBM & AMS - Stefanini

Service Management Transformation - ServiceNow Implementation ITSM / ITBM & AMS

Client Description

An industrial group operating in the production and distribution of coffee in more than 90 countries.

It spreads Italian values around the world.

Client Challenges

The company sought to optimize its IT operations:

  • Adoption of structured Demand & Project Management
  • IT Service Management
  • IT Budgeting Solutions

Starting from a profound understanding of the Client’s needs, designed a solution based on the ServiceNow platform for ITBM Demand & Project Management, ITSM and IT budgeting.

Success factors:

  • Experience and expertise on the ServiceNow platform
  • Pragmatic approach

The Results

Three Results, one Platform

  • ITBM Demand & Project Management (without modifying existing Demand processes, implementing Enterprise Performance Management processes)
  • ITSM
  • ITBM Budgeting

The ServiceNow solution replaced custom and legacy applications Client engagement using an Agile approach.

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