Client Description
A major Swiss company producing high-productivity manufacturing systems and high-precision milling tools.
The customer has a significant presence in Europe, North America and Asia. It is a partner of companies in the automotive, pharmaceutical, medical device, consumer goods, writing instruments and watch-making industries.
Geographical area of Solve.it support: EMEA, NORTH AMERICA, ASIA.
Client Challenges
The Company was looking for a technology partner who could support it for:
- the adoption and implementation of new technologies
- the maintenance of the systems portfolio at the highest levels of availability
- optimization with improvement interventions included in a defined scope of intervention
The partner must be aligned with the needs of the business and able to respond to new business requirements with speed and flexibility.
Our Solutions
After a general assessment of the SAP ecosystem and existing processes, an offer was prepared including a complete assortment of interventions, capable of covering all the needs expressed by the SAP ecosystem itself The consolidated expertise has made it possible to make a series of improvement proposals relating to the SAP ecosystem in terms of:
- Safety
- Standardization
- Uniformity
- Architecture consolidation
The Results
Updates
- State-of-the-art SAP systems
- Periodically scheduled and modulated interventions
Efficiency
- Harmonized processes
- Unified reporting for all systems
- Innovation
Incident Monitoring and Resolution
- Monitoring of the entire SAP ecosystem
- Automatic alerting upon the manifestation of high-impact incidents
- Decrease of incident resolution times
