The transformation of work environments means that companies must examine how they interact with users at every level of their physical and digital experiences.
In addition to creating robust and personalized digital experiences, businesses should also consider how employee and workplace experiences can affect customer engagement.
Companies with highly-engaged employees enjoy 50% greater customer loyalty and 89% customer care satisfaction and report 21% higher profitability overall.
Our “Guide to Improved Workplace Experience & Customer Engagement” will enable you to create a workplace experience that strengthens both customer and employee engagement and creates better business outcomes.
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