Service Management and Centers of Excellence - Stefanini
Digital Workplace And Infrastructure

Service Management And Centers Of Excellence

Innovative support for faster value realization.

Delivering Value And Service Excellence

Our high-quality, industry-aligned solutions enable a human-centric intelligent ecosystem, allowing your organization to prioritize your employees’ needs. Our specialized teams monitor IT environments globally and our SOPs dictate incident response and escalation. We provide the right type of assistance when it comes to supporting and supervising your infrastructure, ensuring that your employees can focus on their day-to-day duties.

Co-Creating Custom Solutions For Your Business To Drive Digital Innovation From End-to-End

Workplace Transformation

Leverage intelligent workflows, automated business processes, and digital tools to build an agile and collaborative workforce that can adopt new technology and achieve better outcomes.

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Chameleon Self-Adapting Portal

Chameleon provides a self-adapting portal that can change itself based on an employee’s company persona, location, available service channels, and pertinent knowledge content.

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D3 Employee Experience

Stefanini D3 offers a real-time monitoring solution for end-user devices and enables support teams to receive updates, offer reactive support, and provide proactive service.

Knowledge Management

We create a system that provides a detailed overview to help your organization develop, distribute, access, and update related business information concerning role responsibilities and functions.

E2E Incident Control

Our ITSM takes complete control of the incident management cycle, offering a robust automation platform with features customized for your unique IT needs to ensure an optimized ticket workflow.


Stefanini Artificial Intelligence (SAI) allows you to unlock the current state of AI and take full Advantage of potential capabilities, connecting you with our global experts and ecosystem of tools.

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Major Incident Management

Our offerings extend to emergency-level outages or service losses, providing IT Operations teams to respond to unplanned events and return your network to an optimal operational state.

Proactive Problem Management

We take ownership for proactively managing all problems related to IT services throughout their lifecycle, ensuring incidents are prevented, resolved, or minimized.

Virtual Assistant Support – Sophie

Our cognitive intelligence platform, Sophie, helps save you money and your users’ time, by automating various user requests including more than 1,000 IT tasks.

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Process Automation

Using our expert methodology, we identify complex business processes that can be automated, centralize process data and information, and reduce required workforce input.

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Data Analytics & AI

Make better decisions with SAI’s core capabilities, including infrastructure evaluation, research and development squads, data and governance management, vigorous security strategies, and more.

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Learn More About How We Can Make Your Business Grow

Reimagine your products and services. Stefanini’s powerful digital capabilities with deep engineering and industry expertise. Working across multiple industries, we offer a range of solutions and services for digitizing business at all levels.

Our teams have expertise in design, engineering, manufacturing,  finance, technology, consulting and operations.

Application Services

Our services include ITSM and IT strategy, cloud-based consulting, business process support, as well as transitional and transformational strategy.


With our digital strategy, we provide sweeping coverage and support for all of your digital challenges, ensuring you stay ahead of the game, all the time.

Artificial Intelligence

Unlock the current state of AI and take full advantage of its capabilities with SAI – Stefanini Artificial Intelligence.


Increase ROI and end-user productivity with made-to-order digital workplace services from Stefanini.


Our services include ITSM and IT strategy, cloud-based consulting, business process support, as well as transitional and transformational strategy.

Automation Everywhere

Stefanini’s solutions help enterprises around the world improve collaboration and increase efficiency. Learn about our technology enabling products here.

Digitally Transform And Grow Your Business With Us!

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