Our high-quality, industry-aligned solutions enable a human-centric intelligent ecosystem, allowing your organization to prioritize your employees’ needs. Our specialized teams monitor IT environments globally and our SOPs dictate incident response and escalation. We provide the right type of assistance when it comes to supporting and supervising your infrastructure, ensuring that your employees can focus on their day-to-day duties.
Delivering Value And Service Excellence
Co-Creating Custom Solutions For Your Business To Drive Digital Innovation From End-to-End
Workplace Transformation
Leverage intelligent workflows, automated business processes, and digital tools to build an agile and collaborative workforce that can adopt new technology and achieve better outcomes.
Chameleon Self-Adapting Portal
Chameleon provides a self-adapting portal that can change itself based on an employee’s company persona, location, available service channels, and pertinent knowledge content.
D3 Employee Experience
Stefanini D3 offers a real-time monitoring solution for end-user devices and enables support teams to receive updates, offer reactive support, and provide proactive service.
Knowledge Management
We create a system that provides a detailed overview to help your organization develop, distribute, access, and update related business information concerning role responsibilities and functions.
E2E Incident Control
Our ITSM takes complete control of the incident management cycle, offering a robust automation platform with features customized for your unique IT needs to ensure an optimized ticket workflow.
SAI
Stefanini Artificial Intelligence (SAI) allows you to unlock the current state of AI and take full Advantage of potential capabilities, connecting you with our global experts and ecosystem of tools.
Major Incident Management
Our offerings extend to emergency-level outages or service losses, providing IT Operations teams to respond to unplanned events and return your network to an optimal operational state.
Proactive Problem Management
We take ownership for proactively managing all problems related to IT services throughout their lifecycle, ensuring incidents are prevented, resolved, or minimized.
Virtual Assistant Support – Sophie
Our cognitive intelligence platform, Sophie, helps save you money and your users’ time, by automating various user requests including more than 1,000 IT tasks.
Process Automation
Using our expert methodology, we identify complex business processes that can be automated, centralize process data and information, and reduce required workforce input.
Data Analytics & AI
Make better decisions with SAI’s core capabilities, including infrastructure evaluation, research and development squads, data and governance management, vigorous security strategies, and more.
Service Management
We Innovate And Manage Technology Services Delivery Processes To Assure Seamless And More Efficient Operations.
Our skills, which are compliant with ITIL best practices, are at the forefront of our offering of Technology Service Management (ITSM) support services.
The offering of services to support Technology Service Management (ITSM) is based on Stefanini’s skills in designing, implementing and managing processes that are compliant with the ITIL best practice framework, in order to provide value to clients. The provision of Technology Service to its Clients is considered a service. ITSM describes the processes and tools used to manage Technology Service services.
Benefits
In this area, we operate using skills and a multidisciplinary approach, supporting our customers both in the use of the best methodologies and the most common international standards, as well as in the implementation of software solutions to support business processes.
- Greater productivity
- Lower costs
- Greater end user satisfaction
- Greater end user satisfaction
- Increased agility, fast adaptation to changes and innovation
The Qualifying Aspects
of the service and consultancy offering dedicated to Stefanini’s governance processes for the Technology Service Business
- Knowledge of the topic and our customer’s problems
- Certifications and technical skills to help customers during the technological, design and deployment assessment phases
- Support for Technology Service Management through implementation projects, managed services delivery, customized consulting services and training
- A wide range of possible solutions on different platforms to better meet customer needs both in terms of features and cost
1. Methodologies And Processes
The knowledge and application of methodologies such as ITIL, PMI, Prince2 is used to provide consultancy to support the definition and design of ITSM processes. Requirements are collected using Workshops, while Agile techniques are used for implementation.
Experience
Thanks to consolidated experience on numerous projects for major national and multinational Clients, Stefanini can help define and implement the following processes based on business needs:
- Incident & problem management
- Configuration & asset management
- User portal & service catalog
- Change & release management
- Monitoring and control of service levels
- Service operation & service owner workspaces
- Vendor & supplier evaluation
- Devops & it operation management
2. Implementation Of Software Solutions
Stefanini has numerous experiences in the implementation of ITSM software solutions. The profound know-how on the ServiceNow, Opentext Service Manager and Smax, EasyVista and ManageEngine platforms qualifies us as a competent and reliable partner capable of supporting our customers for the implementation and optimal use of software solutions in the Technology Service Management field.
3. The Application Skills Acquired
Our skills on applications and systems also allow us to implement integrations, extensions and customizations of applications, while always ensuring the highest level of security and reliability.
4. Application Environment Management
Our application support groups, which already provide services for our customers, including well-known multinational companies, are available to take on, either remotely or on site, the management and maintenance of application platforms. A complete and flexible offering means we can agree on the tasks and service levels that are of interest to the Client, guaranteeing fixed costs and comprehensive coverage of both requirements and needs.
Achieve seamless compliance and robust risk management, ensuring your business operates with integrity and resilience.
Learn More About How We Can Make Your Business Grow
Reimagine your products and services. Stefanini’s powerful digital capabilities with deep engineering and industry expertise. Working across multiple industries, we offer a range of solutions and services for digitizing business at all levels.
Our teams have expertise in design, engineering, manufacturing, finance, technology, consulting and operations.
01
Application Services
Our services include ITSM and IT strategy, cloud-based consulting, business process support, as well as transitional and transformational strategy.
02
Digital
With our digital strategy, we provide sweeping coverage and support for all of your digital challenges, ensuring you stay ahead of the game, all the time.
03
Artificial Intelligence
Unlock the current state of AI and take full advantage of its capabilities with SAI – Stefanini Artificial Intelligence.
04
Workplace
Increase ROI and end-user productivity with made-to-order digital workplace services from Stefanini.
05
Sophie
Our services include ITSM and IT strategy, cloud-based consulting, business process support, as well as transitional and transformational strategy.
06
Automation Everywhere
Stefanini’s solutions help enterprises around the world improve collaboration and increase efficiency. Learn about our technology enabling products here.
Digitally Transform And Grow Your Business With Us!
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