Client Description
A global industrial group operating in the capital goods sector It uses its brands to design, manufacture and market agricultural and construction machinery, industrial and commercial vehicles, buses and special vehicles, as well as their engines and transmissions, and marine propellers.
Client Challenges
The HR department is responsible for providing training to the employees in its company Part of this activity is managed through the use of online courses available on a dedicated LMS platform (Cornerstone OnDemand) It was necessary to constitute a support team for the functional activities required for delivery through the platform pertaining to:
- Training
- Assessment
- Certification of users for their professional role
- Monitoring of the training results.
Solve.it Solutions
Support for all activities and processes managed by the Client’s Cornerstone LMS:
- Application/functional support
- First level technical support
- Reporting and monitoring
- In person or virtual classroom training on system functions
The Results
Support
- Assistance to users and contact persons in foreign markets who are responsible for coordinating training activities
- Configuration of the platform based on the specifications provided by the Client
Monitoring
- Design, verification, development and provision of new reports
