Retail in the Digital Era

May 28, 2019 by Spencer Gracias, CEO, NA/APAC at Stefanini

The retail industry is quite sensitive to technology these days. Furthermore, as technology is constantly changing, so are customer expectations. For example, today's customers want easy-to-use products and services, and personalized experiences. 

Customer Experience

According to CMO Council, 50 percent of customers are able to abandon their favorite brands if customer experience is poor. Customers expect fast response time and knowledgeable staff when faced with issues.

Data

CMO Council also reports that 70 percent of customers are willing to share some of their personal information with brands, but 22 percent of those customers will only share their personal information if they gain value back.

Watch the video below to learn how Stefanini is helping customers within the retail industry:

Let's co-create. Ask us how you can improve your retail business.