A Conversation With Vadim Turuli, Support Engineer, Stefanini EMEA

June 10, 2021 by Stefanini

Vadim Turuli joined Stefanini as a Support Engineer in 2020, driven by his keen interest in IT and the chance to work for a multinational business. He’s since broadened the scope of his role, gaining experience with back office tickets and offering support to French Canadian customers.

We caught up with Vadim to discuss his experience at Stefanini, including embracing new challenges, techniques for effective time management and the satisfaction that solving problems offers.

This is the ninth interview in our series involving our Digital Workplace Services (DWS) colleagues. DWS spans multiple roles and skillsets, with team members able to meet customers’ changing needs. These range from traditional Service Desk and Field Service to modern infrastructure capabilities, including cloud, virtualization, platforms and applications. This series explores the career journeys, best practices and learnings of DWS colleagues across EMEA and showcases what life at Stefanini involves.


Why did you choose to join Stefanini?

I wanted to join Stefanini because I was interested in the work the company does and excited at the prospect of joining a multinational IT company. Because of my studies and background in IT, the role at Stefanini felt like it could be a great fit, as well as an opportunity to test my skills and develop professionally.


How have you evolved professionally within the company so far?

The role initially felt like a real challenge and forced me to step out of my comfort zone. This actually proved really valuable, teaching me to embrace challenging situations as an opportunity to grow, while developing my ability to multitask.

I’ve also been considering my career path and have taken on some tasks that normally fall to a Team Leader, which has helped develop my understanding of what the Team Leader role requires.


What are the most important things that you have learned here?

Over the past year, I have grown as a professional as I’ve taken on work in different areas. My role initially involved receiving calls and helping customers, but I’ve since been involved with ticket processing (back office tickets), and have gained additional skills as a result. Also, while I’d previously primarily supported customers speaking English, a few months ago I started to offer support in French to callers from Canada, which has helped me develop my French language skills and become more used to interacting with people who speak a more unfamiliar French Canadian dialect. It is a big plus for me to interact with different cultures and enjoy new experiences in my day-to-day work.


What are some best practices learned and applied in your current role?

Work with the time you have – rather than against it. I’d advise anyone to consider the Pomodoro Technique as one of the most effective ways to do this, involving splitting your workday into 25-minute chunks separated by five-minute breaks. These intervals are referred to as pomodoros. After about four pomodoros, you take a longer break of about 15 to 20 minutes. I was surprised to find that I really liked the Pomodoro Technique, and I think it lived up to its promise of making me more focused and productive.


What do you like most about working at Stefanini?

The very brief answer is that I like everything! I’d have to mention the team spirit, the interactions with clients, and the opportunities to solve problems. There’s also real versatility as we support interesting clients who provide the opportunity to work on a variety of tasks. Working with people from all over the world and the management team is also an aspect that I really enjoy and motivates me to develop as a professional. Successfully solving challenging problems is also hugely rewarding.


What advice would you give to a new Stefanini employee?

Embrace and enjoy your work – the best feeling in our line of work is landing on a great idea that solves a challenging issue. We have the opportunity to make a real difference to the businesses we support, so stay hungry when it comes to new ideas and making a difference.


What advice would you give to other Stefanini colleagues when it comes to building a success story here?

New employees should be make the most of the fact every day offers a new challenge and a new opportunity to prove yourself and make a difference. Remember that if you love your job, it will feel less like ‘work’ and more like you’re pursuing your passion.


Want to be our next success story? At Stefanini, we’re always interested in hearing from talented candidates across all levels of experience. You can browse our current EMEA vacancies, here

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