Persona-based, custom configured, centralized interface will provide employees with an innovative and adaptable internal support network.
SOUTHFIELD, Mich., June XX, 2022—Stefanini Group, a $1 billion global technology company specializing in digital solutions, with locations in 41 countries across the Americas, Europe, Australia and Asia, announced it is launching Chameleon: a custom configured portal with a centralized interface containing all things pertaining to employees’ work life.
The portal is a place to view information, request details, order IT services, among additional features like real-time wait updates. Chameleon provides a state-of-the-art, self-adapting user experience that allows for improved internal technology services.
“The new digital frontier is in user experience and Stefanini is eager to see Chameleon’s cutting-edge impact,” said Shayne Quaas, Director Emerging Technologies at Stefanini. “Chameleon is self-adapting—customizing its own features based on user persona—and easily connects users with an abundance of tools. When it comes to internal service and support, Chameleon is equipped, versatile and ready to propel ITSM to new heights.”
To address the need for an elevated employee experience, Chameleon was created to construct a portal containing better internal customer service for employees—one also easily adaptable to the user. Chameleon is anticipated to be an optimal tool in employee retention, especially when competing for younger workers and improving internal satisfaction.
Chameleon is persona-based (automatically personalized based on provided information such as geographic location and language preference) and self-adapting—which allows the portal to change depending on user profile. Language adaptability is a considerable asset of Chameleon, as the platform will present information in its user’s preferred language.
Additional customizable features of Chameleon include: chatting with a live agent, receiving average hold time, integrating with Sophie4You—an AI virtual assistant—and checking the health score of your device. Chameleon is also equipped with technologies leveraged to power the portal, such as custom integrations and ITSM tools, and metric impacts.
Chameleon is the latest innovation offering from Stefanini. It is currently available for the ServiceNow, 4Me and Ivanti ITSM platforms.
To learn more about Stefanini Group, please visit www.stefanini.com.
About Stefanini Group
Stefanini Group (www.stefanini.com) is a Brazilian multinational with over 30 years of experience in the market, investing in a complete innovation ecosystem to meet the main verticals and assist customers in the process of digital transformation.
With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation.
Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO).
With a presence in 41 countries, Stefanini was named the fifth most internationalized company, according to the Dom Cabral Foundation ranking of 2017.
About Stefanini North America
Since 2001, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses at its North American headquarters in Detroit, Michigan.
Service offerings include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization).
With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation.
Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO).
