In a resounding achievement, Stefanini EMEA has once again proven its commitment to excellence by clinching the highest client satisfaction score for the third consecutive year in the Infrastructure & Cloud Services square of the Partnership Benchmark 2023 Belgium study. The study, recently released by S-Square, a prominent IT sourcing research and advisory, positions Stefanini EMEA as the leader in client satisfaction, solidifying its reputation as a trusted partner in the IT services market.
The recognition is significant and Stefanini was positioned as Niche Players in the Infrastructure and Cloud square. Among the 12 providers meticulously evaluated in this square, Stefanini EMEA distinguished itself by securing the highest customer satisfaction rating (4.35 – very satisfied) for end user services, specifically in the Digital Workplace Services (DWS) domain. Furthermore, the company surpassed the median client satisfaction score of 3.48 in Infrastructure & Cloud, calculated by S-Square.
S-Square’s detailed comments shed light on the factors contributing to Stefanini EMEA’s success. The firm acknowledged Stefanini’s prowess in introducing innovation and automation, leading to significant enhancements in employee engagement and productivity. Notable implementations include “Sophie,” the AI assistant with voice capability, and “Chameleon,” a self-adaptive portal that tailors itself based on end-user personas. S-Square commended Stefanini’s robust combination of people, processes, and tools, positioning the company as a formidable force in Service Desk and Digital Workplace services.
Clients uniformly praised Stefanini for its customer focus, service delivery, cultural fit, and flexibility. The seamless transition of services and stellar performance in field ops, deskside support, and finance BPO were key highlights noted in the study. The ability to retain key staff members was recognized as a vital component of Stefanini’s success in delivering exemplary service, contributing to extremely satisfied clients.
“Stefanini EMEA’s unwavering commitment to innovation and client-centricity has once again propelled us to the forefront of the IT services market. Our dedication to excellence is reflected in our third consecutive year of securing the highest client satisfaction score in the Infrastructure & Cloud Services square. This achievement reaffirms our position as a trusted partner and underscores our relentless pursuit of delivering top-notch services to our clients.” – Rik Demeulemeester, VP Sales for Infrastructure Solutions at Stefanini EMEA
The Partnership Benchmark is a comprehensive survey of the Belgium IT services market and Infrastructure & Cloud square covers critical areas such as cloud transformation and operation, datacenter services, and workplace and service desk. Stefanini EMEA’s consistent recognition in client satisfaction underscores its dedication to providing top-notch services across these domains and solidifies its position as a leader in the ever-evolving landscape of IT services.
