Every organisation, whether it provides travel support to consumers or HR, or facility support to internal or external corporate clients, relies heavily on business processes and potentially repetitive tasks to accomplish its ‘big picture’ goals. Contract management, invoicing, collecting and hiring are just some examples of basic processes that keep businesses moving. The tasks falling under each process must be handled attentively, efficiently and consistently.
While many of these procedures might seem mundane or unimportant, the reality is that Business Process Optimisation (BPO) is crucial for your company’s lasting success and competitiveness. If your team’s hours are dominated by tasks that could be performed automatically, they’ll never be able to devote time to tasks that will genuinely drive your business forwards, like new business or client relations. Document scanning is one example of a time-consuming, monotonous task that can be managed with BPO technology. Optical Character Recognition (OCR) is designed to process scanned documents and to make them editable. Processing their content reduces staff time and increases efficiency. Even better, OCRN enables your business to be more environmentally friendly whilst keeping information up-to-date, shareable and searchable. Tasks not capable of being automated can still be outsourced, increasing efficiencies while allowing your team to focus on their core tasks.
These document-based processes are imperative to business operations, but in some cases they’re more of an Achilles’ heel than a blueprint for success. BPO services add value through workflow automation, individual performance management and knowledge sharing, whilst increasing performance, operational efficiency and standardisation. BPO is a great way to propel your company forward, excel operationally and gain a significant advantage over your competition.
That’s where we come in. Our expertise, business knowledge and dedication to continuous improvement keeps us at the forefront of business evolution. We capitalise on new digital technologies, machine learning, RPA and OCR to streamline our BPO services to make your business more efficient. Here are four key advantages that utilising our services will provide for your business:
Improved performance, productivity and efficiency
Many businesses continue to rely on inefficient systems or require manual input on tasks that could be performed automatically. This results in time and resources wasted, impacting your organisation’s profit while placing undue stress on your employees.
When this happens, employee satisfaction suffers, and your business processes are hampered by avoidable errors. By automating select tasks and streamlining others, BPO will allow your team to operate more efficiently and dedicate more of their time to tasks that enable your business to flourish.
Robotics can not only serve as a resource to complete repetitive tasks, they are now capable of imitating human qualities, with the ability to memorise processes and methods. By intertwining robotic automation with best business practices, it’s possible to increase speed and efficiency.
Sophie 3.0 is the latest example of a Stefanini innovative BPO capability. Sophie’s brain is based on cognitive computing, with the ability to self-learn in complex, high-demand environments. Customisable to your specific business needs, Sophie quickly transforms data into solutions, automating tasks that will save your staff time and delivering 24/7 consistent quality.
Management and control of processes
The first step towards improving business performance is to monitor and identify trends and pain-points, by sharing and tracking various service indicators. BPO will make it easier for your team to monitor their performance and demonstrate accountability.
Monitoring and reporting help to identify problems that could be holding your company back, such as human error or strategic weaknesses. By providing transparency from start to finish, you will be in a stronger position to recognise performance issues and start a journey of continual improvement.
Big data and Analytics allow organisations to find automation opportunities that will help resolve problems quickly or improve efficiency. Stefanini can provide an agile, cost-effective approach so you can use findings to detect incident patterns, further optimising efficiencies.
High quality, cost-effective results
The ultimate goal for BPO services is to improve your efficiency, reflecting on your company’s results. Whether that entails re-organising your order fulfilment process or reducing human error in your internal delivery and support chain, an optimised solution will allow you to deliver high-quality outputs to your customers. It does so by actioning different internal improvements, increasing customer satisfaction. In turn, this will build a stronger reputation, helping you retain your current client base and grow it further.
By ensuring consistent and efficient internal and external operations, you will be able to improve your profit margins – reducing operating costs in the process.
An optimised and standardised business processing system allows your team to react quickly in the face of changing marketplaces, unexpected setbacks or new breakthroughs. It helps you identify opportunities and challenges your business might face, allowing you to take rapid action so that you can stay ahead of the curve.
In an ever-changing business landscape, having the skills and flexibility to effectively implement change is key to staying ahead of the competition and avoiding situations which could harm your company in the long run.
Strategic businesses delegate repetitive tasks to Stefanini because we have the skills and capabilities to deliver results efficiently. Not only will this reduce costs, but it can also improve manageability and increase efficiency and productivity, by automating all levels of operations possible. BPO can be applied in a wide range of business departments where tasks require passive, repetitive thinking.
We work with a wide range of industries to implement BPO solutions, implementing best business practice driving performance, productivity and efficiency. We have 11 delivery centres globally, to build tailored solutions and meet your business needs.
BPO isn’t something that happens overnight; smart businesses are always on the lookout for the next opportunity to improve. With a structured, tech-driven approach, your business can reap huge rewards – think skills, experience, productivity, profitability and adaptability.
Read more about our BPO services here.