Experience Level Agreement AMS - Stefanini
Digital Application Management Services

Experience Level Agreement AMS

Meet technology expectations and serve customers proactively.

Customer Focused Service Performance

Succeed in the experience management journey.

Service Level Agreements Reimagined – Do you know what’s most important to end users? 

For 20 years, IT departments and organizations used SLAs to manage relationships with customers.

Keeping track of customer and employee satisfaction can be taxing. Quantifying end user experiences and IT service outcomes can be difficult, too. Even with an SLA, sometimes an IT supplier meets all targets and the customer is still unsatisfied, and penalties can be heavy.

Explore Our Capabilities

Digital Service Desk

An adaptable infrastructure starts with the people who make your enterprise great. Increasingly, enterprise functions rely on a distributed workforce, creating hybridized work environments. This is where Digital Service Desk come in to help.

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Digital AMS

Support for your ADM – we modernize systems with data collection and automation so your business thrives. Learn how we future-proof application with Digital AMS.

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Intelligent Technology Management

We provide a single point of contact for AI enabled technology management, ensuring accuracy of deep learning models and desired outcomes.

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Total Care

TotalCare for ServiceNow provides a comprehensive offer to ensure a properly managed service environment, with predictable costs and service enhancements at scale.

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XLAs = essential tools for IT service management.


– Share

– Identify

– Improve

Customers expect a lot from technology. Serving businesses proactively means the IT department understands employees.

XLAs respond to needs by: 

  • Making organizational improvements based on real user needs
  • Delivering positive end user experiences
  • Driving productivity and business value
  • Analyzing experience data to pinpoint areas that need improvements for both end users and external stakeholder

Learn More About How We Can Make Your Business Grow

Reimagine your products and services. Stefanini’s powerful digital capabilities with deep engineering and industry expertise. Working across multiple industries, we offer a range of solutions and services for digitizing business at all levels.

Our teams have expertise in design, engineering, manufacturing,  finance, technology, consulting and operations.

Application Services

Our services include ITSM and IT strategy, cloud-based consulting, business process support, as well as transitional and transformational strategy.


With our digital strategy, we provide sweeping coverage and support for all of your digital challenges, ensuring you stay ahead of the game, all the time.

Artificial Intelligence

Unlock the current state of AI and take full advantage of its capabilities with SAI – Stefanini Artificial Intelligence.


Increase ROI and end-user productivity with made-to-order digital workplace services from Stefanini.


Our services include ITSM and IT strategy, cloud-based consulting, business process support, as well as transitional and transformational strategy.

Automation Everywhere

Stefanini’s solutions help enterprises around the world improve collaboration and increase efficiency. Learn about our technology enabling products here.


Let's Co-Create The Right Digital Solution For Your Business

We envision future possibilities with new transformative business philosophies to generate new revenue streams, markets, products, and business models. Let’s work together to digitally transform your business and build the solutions of tomorrow.

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