We have been positioned as a Challenger in Gartner’s Magic Quadrant for Managed Workplace Services (MWS), North America. A Magic Quadrant provides a graphical competitive positioning of four types of technology providers, in markets where growth is high and provider differentiation is distinct.*
Our workplace and infrastructure services are made-to-order. With continuous service improvement and focus on customer experiences, we not only initiate the transformation of the workplace but also maintain and sustain it—with services ranging from end-user computing, enterprise, customer experience, and infrastructure.
”Gartner defines managed workplace services (MWS) as a subset of the IT outsourcing (ITO) market. MWS includes traditional end-user outsourcing (EUO) as well as new digital workplace services to provide cloud-first, automated and integrated support to end users.” Digital is changing the landscape of the workplace, and innovation plays a key role in giving companies the competitive advantage they need.
Stefanini Positioned as a Challenger
“It’s incredible to see our company progress from a Niche Player to a Challenger in Gartner’s Magic Quadrant,” said Carla Ferber, marketing vice president at Stefanini NA. “We’re fully dedicated to the digital transformation and will continue delivering innovative workplace solutions to our clients.”
Our omni-channel virtual assistant, Sophie, supports 80 clients in various business segments, including retail, manufacturing, and education. In addition, Sophie assists 650,000 users in over 60 languages, completing around 26,500 interactions each month.
In 2017, our customer retention was mostly attributed to highly satisfied customers.
Furthermore, with automation being a major focus at Stefanini, we are working alongside our clients to develop three-year business plans, designed to meet their specific needs. As part of this objective, we have assessed the cost savings for each initiative of the customer’s journey. Each strategy is then carried out based on the customer’s individual pace.
Discover how our Workplace and Infrastructure Services can help you here.
We also improved in the Europe Magic Quadrant, cited in that report for our strong customer focus and investment in service desk innovation. Click here to learn more.
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* Gartner Magic Quadrant, https://www.gartner.com/en/research/methodologies/magic-quadrants-research