Robotic process automation (RPA) and artificial intelligence are changing the way digital business enterprises are delivering services to their corporate customers in the Americas, according to a new report published by Information Services Group (ISG) (Nasdaq: III).
The ISG Provider Lens™ Digital Business Transformation Report for the Americas shows how the most important vendors have highly automated offerings, while providing specialized services, prioritizing efficiency, agility, provisioning and security, based on customer needs. We are one of those vendors.
We won two prominent positions in the Americas report: Creation and Personalization of Digital Products and Digital Continuous Delivery – Enhancing Corporate Agility. In Brazil’s report, we were appointed leader in four sectors – Enabling Customer Journey, Digital Business Operations, Creation and Customization of Digital Products, and Continuous Digital Delivery.
According to the ISG report, many vendors are developing intellectual property, including tools and offerings as a service, using analytics, automation, artificial intelligence, and cognitive computing. This change directly affects companies that were previously competitive only by offering lower prices.
Digital solutions influenced our growth in the region. Furthermore, the report points to the emergence of digital transformation ecosystems, where key vendors partner to deliver a more comprehensive package of services, which ultimately becomes more valuable than solutions alone.
The ISG Provider Lens™ Digital Business Transformation Report for the Americas evaluates the capabilities of 24 service providers in at least three of the 17 Pan American countries included in the report. Companies are evaluated in seven quadrants: Enabling customer journey, digital corporate operations, digital processing platforms (PaaS), digital transformation services (XaaS), creation and customization of digital products, continuous delivery and blockchain as a service.
A customized version of the report is available here.