We are recognized as a leader in four quadrants in the ISG Provider Lens™ Digital Business Transformation Report for Brazil and two quadrants for Pan America in 2019. The study analyzes the digital transformation in the region and the way businesses operate and seek out suppliers to help them improve their sales processes, product design, supply chain management and human resources, among other functions. According to the survey conducted by ISG, vendors are helping companies to become more agile and shift more workloads to the cloud.
“We aim to support the digital transformation within our customers,” said Marco Stefanini, global CEO of Stefanini. “For this, it is necessary to innovate exponentially, because we live in a volatile world, which requires leadership that is capable of creating a vision for the future.”
The study evaluates the capabilities of 29 providers in seven quadrants and as a result, Stefanini is recognized as a leader in four: Enabling Customer Journey, Digital Business Operations, Creating and Customizing Digital Products, and Continuing Digital Delivery. In addition, the company is recognized in two quadrants in the Pan America report: Digital Product Creation & Customization and Digital Continuous Delivery – Enhancing Corporate Agility.
The client’s journey is the main focus of the Brazilian market, according to the report.
“In the digital age, customers are buying experiences, feelings, well-being, comfort and convenience, and many companies see digital transformation as a way to meet those expectations,” said Esteban Herrera, partner and global leader of ISG Research.
Other important aspects of the digital transformation journey in Brazil include automation of robotic processes and artificial intelligence to optimize repetitive tasks within companies.
Agility is another goal of digital transformation. Many companies want suppliers to help them build more efficient, short-term models.
“Corporate agility goes far beyond software development,” said Herrera. “It encompasses how companies can adjust their operations to survive and thrive in environments where competition and customer demands are constantly changing.”
ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change. More information: www.isg-one.com