Stefanini is committed to expertly supporting businesses with tailored technology solutions based on their size and existing maturity level.
This includes LiteSD, its dedicated service desk offering for small and medium-sized businesses (SMEs). A particularly cost-effective solution, LiteSD makes use of technologies including machine learning, AI and automation to provide a tailored IT service that offers 24/7 prompt and effective support in multiple languages.
Ensuring it meets the specific needs of SMEs, LiteSD has been designed to offer a well-rounded IT support service that combines ease of use, speed, reliability and fast deployment in a new environment with cost efficiency.
As a pre-built multitenant SaaS cloud platform, LiteSD can not only be deployed very quickly but also requires minimal effort on the part of the organization.
A comprehensive offering
LiteSD meets the service desk needs of SMEs by offering omnichannel support via chat, a service catalogue and phone for high-priority issues.
The solution’s AI-powered chatbot can resolve issues quickly, while translation services enable multi-language support.
The solution also offers a notification board for opened and outstanding issues, password reset capabilities via web portal and a personal IT health tracker.
LiteSD also offers significant automation potential, with 35% of service requests able to be automated immediately.
“For small businesses looking for an exceptional service desk offering, LiteSD offers a fully comprehensive range of features that enable issues to be resolved quickly via an omnichannel approach, while also providing the tools required to track and manage IT service costs and performance indicators,” says Horia Raveica, Automation Practice Lead, Stefanini EMEA.
“The solution is not just fast from a technical perspective but also in the accessibility it offers – providing an IT service that is always only a few clicks away, while offering exceptional cost efficiency,” adds Andrei Georgescu, Head of Digital Transformation, Stefanini EMEA.