Digital Service Desk

NLP - Virtual Assistants For Different Industries

Customized solutions for superior customer experiences and more  

Business Challenges

NLP improves user experiences on channels customers user most often.

Customers want to engage with you, which is why it is important to be prepared for every use case.

NLP is a powerful tool with the ability to transform customer experience in an automated, friendly way. Business users, customers, data scientists and sales benefit from the smart, intuitive and interactive nature of NLP virtual assistants.

Artificial Intelligence Capabilities

Sentimental And Semantic Analysis

Our NLP system captures high-level semantics and defines emotional values in order provide appropriate and meaningful responses, leading to higher quality customer interactions.

Information Retrieval And Clustering

Automatically develops structured text data and label clusters that enable SAI to retrieve information swiftly and answer verbal user queries with precise responses.

Voice Enabled Applications

Leveraging NLP and Machine Learning (ML), we develop application functions that respond to user voice commands, automating administrative activates, data retrieval and more.

Text Analytics

Text data mining extracts information and uncovers actionable insights from unstructured text, allowing users to evaluate content and rapidly determine relevance and action items.

Outcomes

Fast, helpful and reliable

Help customers get things done faster, easier and on every channel.

  • Conversational AI – SAI uses artificial intelligence that comprehends customers to deliver fast, reliable and accurate answers on every application, device and channel. Conversational AI eliminates customers’ long wait times, tiresome searches and unhelpful chatbots.
  • Comprehensive – SAI understands a wide range of topics and content and replies to customers with accurate answers.
  • Speed – NLP virtual assistants answer questions in real time in few steps. These efficient and custom interactions include robust media and results in high completion rates.
  • Adaptability – The conversation keeps moving with AI that accomodates customer needs and will not break when conversational deviations occur.

Learn More About How We Can Make Your Business Grow

Reimagine your products and services. Stefanini’s powerful digital capabilities with deep engineering and industry expertise. Working across multiple industries, we offer a range of solutions and services for digitizing business at all levels.

Our teams have expertise in design, engineering, manufacturing,  finance, technology, consulting and operations.

01
Application Services

Our services include ITSM and IT strategy, cloud-based consulting, business process support, as well as transitional and transformational strategy.

02
Digital

With our digital strategy, we provide sweeping coverage and support for all of your digital challenges, ensuring you stay ahead of the game, all the time.

03
Artificial Intelligence

Unlock the current state of AI and take full advantage of its capabilities with SAI – Stefanini Artificial Intelligence.

04
Workplace

Increase ROI and end-user productivity with made-to-order digital workplace services from Stefanini.

05
Sophie

Our services include ITSM and IT strategy, cloud-based consulting, business process support, as well as transitional and transformational strategy.

06
Automation Everywhere

Stefanini’s solutions help enterprises around the world improve collaboration and increase efficiency. Learn about our technology enabling products here.

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