CX Trends 2023: Why A Digital-First Approach Is Key

Stefanini Highlights Best Practice at ABSL event


Stefanini will highlight the importance of a digital-first approach when it comes to delivering a superior customer experience at the 10th anniversary of the ABSL conference, which takes place on 1st November at the Marriott Hotel in Bucharest.   

Stefanini’s participation at the annual event, which is organized by the Association of Business Leaders in Romania (ABSL), will include Adrian Baron, ITSM Process & Technology Manager, Stefanini EMEA, delivering a presentation on how an excellent customer experience depends on successful digital transformation, which relies on revolutionizing cultural norms and the use of technologies. 

Other key themes at this year’s event include future business perspectives, hybrid working, and the opportunities offered by environmental, social and corporate governance (ESG). ABSL will also celebrate 10 years of building bridges to the future and highlight what comes next, including exciting paths towards added value, digital transformations that will upgrade skills and mindsets, and innovative futures. 

“Stefanini’s partnership with ABSL started a long time ago and we are proud to be participating in this event. The opportunity to network with industry leaders and peers is extremely valuable. As an active member of the organization, we have long championed the importance of collaboration and co-creation and we truly believe that we can have an impact in generating ideas for a sustainable future,” says Adrian.

“We’re looking forward to attending the ABSL conference and underlining how customer experience trends–.will play a key role for businesses looking to earn long-term customer loyalty.”

Attend the Customer Experience Management Summit and gain insight into the latest digital transformation and customer service trends by registering here

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