Digital Workplace And Infrastructure
When a longstanding Stefanini client – one of the largest clinical laboratory networks in the world – spun off a division that was then acquired by a new company, that company found itself facing a few distinct challenges.
First, the new acquisition meant nearly quadrupling their workforce, disrupting workflows and business processes. Second, the company and its newly acquired division had entirely different infrastructures. Knowing that capitalizing on their new facility would be impossible without growth and infrastructure support, the company turned to Stefanini.
After analyzing the company’s data, processes and infrastructure, Stefanini was able to provide specialized applications to meet the client’s needs and streamline the merger integration. As successful collaborators and co-creators, this led to an ongoing partnership.
Strengthening The Fleet
With the long-term impact of the COVID-19 pandemic, an accredited private university found itself struggling with the transition to fully remote work and instruction for both students and staff. Trouble tickets were increasing, and the university didn’t have a uniform process in place for tracking customer experience. When the university started searching for a partner with the ability to measure the health of their technology fleet, identify areas of improvement and increase student satisfaction, Stefanini quickly became the obvious choice.
Stefanini’s analytics solution, d3, gave the client insight into what software and hardware the end user is using, how they’re using it, what they’re using it for, and how effective it is. With the information collected, the Stefanini team was able to recommend alternative tools that could repair identified efficiency lags within the fleet, which spurred a partnership that continues to thrive.
Long-Term Partnerships
Since 2019, Stefanini has been providing support to a prominent office equipment leasing company in Germany. The global partnership began when the company was struggling to hire qualified software developers in a competitive job market. Stefanini’s team of developers, which is based in Romania, was able to provide the exact mixture of skills needed for success, supporting the company’s in-house software team and allowing the business to be more agile when delivering IT products.
It was this ability to assemble a team combined with a shared entrepreneurial spirit that secured the partnership for Stefanini. Our ability to work independently as a dedicated software development team reinforced our role as a trusted partner, which ultimately resulted in expanding the partnership to also include service desk support and cybersecurity monitoring.
Transforming Business Processes
Stefanini Group has played a key role in helping an industrial automation business realize its ambition to transform parcel delivery across Romania. Working in partnership with Stefanini by leveraging our digital courier assistant and predictability application, the company was able to develop smart locker technology.
This fully customizable parcel locker completely decouples parcel delivery from parcel collection, provides a simple way to manage deliveries in different geographics, and enables commercial partners of the courier company to make deliveries directly without having to pay for external couriers. These lockers have now been distributed all over Romania – and are making a particular impact in densely populated areas.
Acquisitions
Safeway Consultoria – Complementing Stefanini’s Cybersecurity Portfolio
Safeway provides fraud and cyber-attack prevention consulting and monitors 35,000 assets via the Security Tower at its dedicated Security Operations Center, which manages networks, analyzes potential vulnerabilities and responds to incidents. The company joins our security portfolio, which also includes Cyber Smart Defense and Stefanini Rafael.
Solutions
Service Desk Powered By AI And Analytics Innovation
LiteSD – Personalized IT Support
LiteSD, Stefanini’s IT Service Desk solution for small and medium businesses, provides a tried and tested ITIL framework that helps businesses build their IT support network. It can be deployed quickly with minimal effort from the client and provides a fast, reliable IT service.
The solution relies on two main components: Chameleon, a powerful persona adapting web portal, enabling end users to access all IT services available to them, and 4Me, a versatile ITSM tool handling service requests and incidents.
Voicero – Real-Time Translations
Voicero is a project developed by Woopi Stefanini, in partnership with Microsoft, which translates meetings in real time in Microsoft Teams. With 100% Brazilian technology, Voicero was launched globally, meeting the demands of customers from around the world. With more than 20 languages, the tool changes the way organizations can communicate.
Campaigns
Co-Entrepreneur
Stefanini is all about people and businesses working together to create a better future. Our co-creation approach allows us all to act as entrepreneurs, driving change and revolutionizing across industries, but we can’t do it alone.
We work collaboratively with our clients to create true digital transformation, building technology into business growth. Together, we are co-entrepreneurs.
Cloud Services
What is cloud technology and how can it benefit your business? From providing a scalable, flexible, and secure place to store all your company data and applications to creating more opportunities for collaborative work, leveraging cloud can help businesses jump to the winning stratosphere.
As digital experts, Stefanini is committed to helping modern businesses leverage this tool to create a robust strategy.