Stefanini was recognised as an Exceptional Performer in Workplace Services and ranked joint first for customer satisfaction in the UK, achieving a score of 83%.

In the 2026 IT Sourcing Study from Whitelane Research, Stefanini ranked #1 in Digital Workplace Services among clients in the UK and Ireland.

Reaching this position reflects what our clients tell us matters most: dependable delivery, transparent partnership, and measurable value in their day-to-day experience.

About the Study

Whitelane Research has provided independent insights into IT service provider performance across Europe for over a decade. The study relies solely on direct client feedback and maintains strict confidentiality, producing objective benchmarks that the industry trusts.

The study methodology is based on feedback from nearly 400 participants representing some of the highest IT-spending organizations in the UK and Ireland. The research covers 37 IT service providers and more than 1,000 unique IT sourcing relationships.

Study Highlights

Our UK and Ireland clients ranked Stefanini as an Exceptional Performer in Workplace Services with a satisfaction score of 83%, a 3% improvement over the prior year and our first time reaching the #1 position.

86% of respondents said they were Satisfied or Very Satisfied with our services.

Reinforcing our #1 position are KPI rankings in Account Management and Value for Money, alongside a Top 3 finish in Service Delivery.

KPI Rankings

#1 in Account Management — 88%
#1 in Value for Money — 85%, up 2%
Top 3 in Service Delivery — 83%, up 3%
Stefanini is also a Strong Performer in general satisfaction with a rating of 80% .

What Earned This Result

In Whitelane’s in-depth client interviews, respondents pointed to several consistent strengths:

• Reliable, high-quality delivery
• Flexibility and the ability to scale on short notice
• Friendly, transparent communication
• Clients feeling valued at every level of the organization
• Delivery teams that take clear pride in their work

AI Track Record

When asked whether their service provider was using AI technology and tools to successfully improve services, 87% of respondents indicated that Stefanini’s track record was average or positive.

Performance Across Other Markets

Stefanini scores above the industry average for general satisfaction across multiple European markets.

• Switzerland 2025 – 85% Exceptional Performer
• BeLux (Belgium & Luxembourg) 2026 – 83% Exceptional Performer
• Europe 2025/2026 – 80% Exceptional Performer
• Germany 2025 – 78% Strong Performer

What This Means for Our Clients

These results reflect what clients tell us matters most: strong account leadership, dependable delivery, and solutions that deliver clear value. Our top ranking in Account Management and leadership in Value for Money validate our approach to co-owning outcomes, aligning our teams to client business priorities, and keeping pricing and performance governance transparent.

The #1 ranking and improvement in Digital Workplace Services reflects continued investment in experience-led support, automation, and analytics, all aimed at keeping employees productive and secure, wherever they work.

Trust Earned Through Outcomes

In digital services, trust is the ultimate differentiator. Clients don’t just buy code or AI; they choose partners who deliver reliably, act transparently, and stand behind outcomes. Complementing our Whitelane results, our latest Net Promoter Score (NPS) tells a consistent story across a much broader set of clients and geographies.

2025 NPS Results

• Global 75.4
• NA 84
• EMEA 76
• Brazil 75

More than 80% of respondents were promoters. Scores rose across all regions last year, reflecting a sustained commitment to client experience and the trust placed in us by leading organizations across Europe and around the world.

Thank You to Our Clients and Teams

We’re grateful to our clients for their trust and their candid feedback, and to our teams for the dedication that produced these results. If you’re looking to reduce risk, move faster, and work with senior, hands-on teams, let’s talk, whether that starts with a quick call or a co-creation workshop.