ISG Research Names Stefanini a Leader in the Digital Workplace of the Future in the US

February 14, 2020 by Stefanini

We are proud to announce that we have been recognized by ISG (Information Services Group), a leading global technology research and advisory firm, as a Leader in Digital Workplace Services in the ISG Provider Lens™ – Digital Workplace of the Future, Global 2019 Quadrant Report. The study evaluates technology and service providers’ strengths and weaknesses and how they are positioned relative to their peers in the market.

According to the report, U.S. enterprises are looking to enhance employee experience with digital workplace products. The study said that progressive IT organizations at U.S. enterprises are also focused on using artificial intelligence and augmented and virtual reality to enhance and improve end-user productivity. Some enterprises are using intelligent automation and cognitive intelligence to improve end-user experience by having a bot or virtual agent act as personal digital assistants or digital twins of employees, ISG said.

Transformative digital workplace services

“Augmented and virtual reality (AR/VR) reduces and eliminates needs for in-person tech support,” said Mrinal Rai, principal analyst at ISG. “Its relevance and use are growing in onsite and remote support. Through the use of interactive virtual agents and analytics running on systems and tracking resource usage, enterprises can perform predictive analytics and measure end-user satisfaction,” said Rai. The ISG report agrees, stating,“With its well-known automation capabilities and experience in managing workplace services, Stefanini is a preferred choice in the midmarket segment.”

We deliver transformative digital workplace services in collaboration with our clients. The ISG Provider Lens™ report also highlighted:

  • Workplace anywhere:

We provide flexible workplace services to midmarket clients across diverse platforms. We also offer Sophie, a cognitive SaaS-based intelligent automation platform. Sophie is based on cognitive computing and provides self-adapting, interactive and contextual automation. These capabilities help to provide self-learning, human-like interaction plus self-healing automation capabilities. We also offer walk-up service kiosks with a custom storefront look to improve the user experience for service desk interactions.

  • Everything as-a-service:

Our as-a-service offerings can include desktops, mobile devices and cloud infrastructure for applications, collaboration tools and support services, eliminating the need for capital expenditures. Clients can pay for mobility as-a-service, including devices and software. We mold innovative solutions to fit specific requirements, focusing on increasing ROI, end-user productivity and business growth, with continuous service and customer experience improvement.

  • Innovative gainshare pricing model:

We have a gainshare pricing model that offers an innovation-based transformation roadmap that has measurable cost savings every quarter. It provides a cost savings calculator to clients and follows a 60-40 gainshare mode where 60 percent of cost savings are passed.

 

A customized version of the report is available here.

Learn more about Digital Workplace Services with us.