Gartner’s Top 10 Strategic Tech Trends in 2020: Autonomous Things

November 21, 2019 by Stefanini

With artificial intelligence (AI) already changing the world by increasing productivity in the workplace, transforming how we perform our day-to-day tasks, we can expect the technology to gain more popularity in 2020. In recent years, we have seen robots, drones, appliances and other types of autonomous things perform tasks that would normally be performed by humans. But we may see autonomous things evolve from stand-alone to collaboration on a large scale, which may or may not involve human operation.

Vice President and Gartner Fellow David Cearley gives an example: “heterogeneous robots can operate in a coordinated assembly process. In the delivery market, the most effective solution may be to use an autonomous vehicle to move packages to the target area. Robots and drones aboard the vehicle could then affect final delivery of the package.”

Get ready to see even more of these types of technologies next year as they’re the eighth trend on Gartner’s list of Top 10 Strategic Technology Trends for 2020. According to Gartner, “this technology operates on a spectrum of intelligence ranging from semiautonomous to fully autonomous and across a variety of environments including air, sea and land.”

What does this mean for your business? Well, before your employees get nervous, autonomous things aren’t looking to take their jobs. Gartner states that the human brain cannot be replaced by autonomous things. Moreover, autonomous things “operate most effectively with a narrowly defined, well-scoped purpose.”

According to Forbes, Cearley notes, “As autonomous things proliferate, we expect a shift from stand-alone intelligent things to a swarm of collaborative intelligent things where multiple devices will work together, either independently of people or with human input.” So, think about how autonomous things can enhance your business by working in partnership with your employees.

Gartner advises that when delving into use cases for autonomous things, to get familiar with where the thing will operate, as well as “the people, obstacles, terrain and other autonomous objects it will need to interact with.” Furthermore, think about your end goal, and identify the key technical capabilities that you will need.

How can you put AI and autonomous things to work for your business?

Sophie, our omni-channel virtual assistant, is based on cognitive computing and AI, with a focus on self-adaptation and both interactive and contextual automation—enabling her to achieve self-learning and human-like interaction.

Her design allows her to assist across different business scenarios and interact with various personas. With an omni-channel approach, she integrates with different channels to provide a tailored customer experience.

Sophie’s interface can be tailored to fit your specific needs, and she is adaptable to a vast range of industries, including manufacturing, education, health care, hospitality and retail. She can also be implemented to work in cloud, on-premise, or with a hybrid solution to best fit your enterprise.

With her ability to evolve and grow with your company as she continues to learn, her customizability continues far after her implementation. Her interface includes an additional knowledge tool that allows knowledge engineers or business analysts to create new contexts without the need for programmers.

Contact us to learn more. 

 

References:

Gartner: Top 10 Strategic Technology Trends for 2020

Gartner: Gartner Top 10 Strategic Technology Trends for 2020

Forbes: Gartner Announces Top 10 Strategic Technology Trends for 2020

 

With over 30 years of expertise in the technology market, Stefanini drives business in companies of all sizes. 

Contact us today to take advantage of the latest technology trends and apply them to grow your business.

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