Digital Workplace Solutions

Natural Employee Experience 

in the Digital Workplace

The Stefanini Digital Workplace model places the emphasis on the employee rather than IT technology. Our persona-based approach is to align services as far as possible to the employees’ consumer experience outside the corporate workplace. Providing omni-channel access to the services and technology that they need to excel and collaborate in their work, anywhere at any time on any device. The Stefanini Digital Workplace organization provides world-class proactive support in the way that each employee wants to receive it, exploiting AI and automation as a systemic part of an End –to-End support model.

Topics

  • N.E.X.T. Digital Workplace
  • Digital Café
  • Fully Automated Joiners
  • Zero Touch Deployment
  • Device Monitoring and Self-Healing
  • Omni-Channel Support

The Stefanini Digital Workplace model places the emphasis on the employee rather than IT technology. Our persona-based approach is to align services as far as possible to the employees’ consumer experience outside the corporate workplace. Providing omni-channel access to the services and technology that they need to excel and collaborate in their work, anywhere at any time on any device. The Stefanini Digital Workplace organization provides world-class proactive support in the way that each employee wants to receive it, exploiting AI and automation as a systemic part of an End –to-End support model.

N.E.X.T

Digital Workplace

In order to gather, grow and inspire the future generation of employees, we need to look at what’s next – by understanding a company’s culture and their employees in order to provide efficient technology that enables them naturally in their work. We believe people are the most important currency of a company. Not only that, but they’re constantly looking for what’s next - both professionally and personally. So let’s co- create a next-level experience, with a next generation digital workplace and world-class support.

Digital Café

The Digital Café is a key part of Stefanini’s omnichannel employee-centric support service, transforming the usual approach to technical support and enabling businesses to truly meet new employee experience expectations by providing a walk-up service with knowledgeable digital coaches.

Device Monitoring

and Self-Healing

The technology in the next digital workplace must always be at optimum performance to ensure that an employee can be as creative and productive as possible. The employee’s technology must be proactively monitored, and if potential issues are detected then self-heal actions should be applied before the issue becomes a problem.

Stefanini’s holistic approach to the NEXT digital workplace includes a proactive monitoring and self-healing managed service. The service identifies any ‘health’ issues with an employee’s technology, and either applies or recommends remedial actions that will ensure their work is not interrupted.

Stefanini has created a managed service that integrates Nexthink, Service Now and Sophie tools with specialist staff and proactive processes that will identify issues and drive ‘campaigns’ designed to achieve the ‘wellbeing’ of the IT infrastructure for the benefit of the employee.

Are you ready to take your workplace to the next level?