One of the largest commercial aircraft companies in the world, Brazilian enterprise Embraer was struggling with its ability to provide adequate field services and service desk support.
How did Stefanini improve on-site presence and availability for a current team CSAT score of 97.58%?
Download our whitepaper to learn more about:
- The challenges Embraer was facing
- The Stefanini approach
- The results of the case
- And more!
Get in the loop – download our whitepaper today!