Experience True Digital Enablement
Business Challenges
Employees need to be able to troubleshoot IT issues they encounter quickly and conveniently in order to work productively and efficiently – and to feel satisfied with the IT services they are provided. While one way to achieve this is through an onsite IT support team, this can prove costly for businesses, while being inconvenient for end users who need to find relevant members of the support team to speak to.
Stefanini’s Lite Service Desk (LiteSD) offers a convenient and cost-effective way to address technical problems. Employees simply log into the self-service portal and submit their support request, which they can track in real-time, keeping them informed and in control of the resolution process. By making use of technologies including machine learning, AI and automation, LiteSD provides businesses with a cost-effective solution that enables them to offer 24/7 omnichannel support in multiple languages.
Discover More LiteSD Capabilities
Omnichannel Support
LiteSD ensures businesses can solve employee technical issues via the channel of their choice, whether that’s chat, a service catalogue, or phone for high-priority issues. The solution’s AI-powered chatbot can resolve issues quickly, while translation services enable multi-language support.
Automation
By automating many of the routine tasks associated with service requests and incidents, such as routing and tracking, LiteSD gives time back to end users, on-site IT engineers and application support engineers, enabling them to focus on more complex and higher value tasks.
Performance And Cost Monitoring
All services built into Lite Service Desk are ITIL compliant, and can be tracked and reported on via PowerBI, enabling organizations to check the performance of their service from an SLA/KPI point of view and forecast future IT costs.
Fast, Effortless Deployment
As a pre-built multitenant SaaS cloud platform, LiteSD can not only be deployed very quickly but also requires minimal effort on the part of the organization.
The Power Of LiteSD
Interested in boosting the convenience and cost-effectiveness of your service desk solution? Dive deeper into how LiteSD offers 24/7 omnichannel support that can unlock your business potential by watching our video interview with Stefanini EMEA Automation Practice Lead Horia Raveica.
Learn More About How We Can Make Your Business Grow
Are you ready to reimagine your products and services? Our powerful capabilities and expertise across industry verticals make Stefanini the perfect partner.
01
Application Services
Our services include ITSM and IT strategy, cloud-based consulting, business process support, as well as transitional and transformational strategy.
02
Digital
With our digital strategy, we provide sweeping coverage and support for all of your digital challenges, ensuring you stay ahead of the game, all the time.
03
Artificial Intelligence
Unlock the current state of AI and take full advantage of its capabilities with SAI – Stefanini Artificial Intelligence.
04
Workplace
Increase ROI and end-user productivity with made-to-order digital workplace services from Stefanini.
05
Sophie
Our services include ITSM and IT strategy, cloud-based consulting, business process support, as well as transitional and transformational strategy.
06
Automation Everywhere
Stefanini’s solutions help enterprises around the world improve collaboration and increase efficiency. Learn about our technology enabling products here.
