Remote And Local Support - Service Desk And Field Service

These interactive terminals facilitate self-service IT support actions, allowing your workforce to take control, get the information they need, and streamline or eliminate wait times when possible.

Stefanini provides qualified expert ITSM agents who are further trained to represent your brand values and remain on-site to provide direct support for your digital workplace and service desk needs.

We assign re-occurring on-site visits for IT maintenance and field desk service support to ensure enterprise devices perform at expected levels and to fulfill delivery requirements.

Businesses can enhance efficiency and productivity by employing smart lockers and vending machines to distribute devices to employees. These solutions are especially beneficial for locations with numerous end-users and non-standard working hours.

Our secure IT asset management (ITAM) coverage ensures organization assets are deployed, maintained, upgraded, and accounted for, including discontinuation and disposal measures.

VIP support is an exclusive support layer that connects executive-level digital workplace end users to direct IT service desk support whenever it is needed.

Our remote tech support connects your team with expert agents who advise and assist registered users concerning IT actions such as installing and updating applications, managing backups, and more.

Providing a digital alternative to on-site tech support, the virtual tech bar connects employees to a streamlined, digitally enhanced IT support center with transparent wait times and swift assistance.