Solutions

DIGITAL WORKPLACE WORKFORCE AND INFRASTRUCTURE

From employee to enterprise, our solutions help you build a digital workplace experience that enables a flexible workforce and prepares your infrastructure to adapt with the new reality. With our co-creation approach, Stefanini helps you re-imagine the workplace for better business outcomes and enhanced end-user experience.

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Embrace Adaptability With A Future-ready Workplace Experience

As new ways of working become the norm, businesses must re-imagine their approach to the workplace. While managed service providers promise quality service and improved productivity, Stefanini delivers much more.

With a focus on your unique business circumstance, we analyze pain points, identify opportunities, and co-create a customized transformation strategy. Our workforce and persona centric solution drives productivity and flexibility at scale, ensuring your digital workplace experience can adapt with your enterprise goals.

We understand that along with your traditional Service Desk and Field Service needs, your business relies on modern infrastructure including cloud, virtualization, collaboration platforms and applications, and more. These digital tools must integrate with mobile devices, existing hardware, and traditional data centers, without sacrificing security. With our expertise in implementation and integration, we ensure that you’re leveraging technology to promote employee engagement, customer satisfaction, and efficiency.

Our broad and customized solutions offer you a holistic approach that lets you define how your digital workplace experience will grow while preparing your infrastructure to efficiently adopt new technology and adapt with your new reality. With our workplace solutions, you’ll thrive in the new digital era.

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What Our Clients Say About Us

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WHAT ARE MANAGED WORKPLACE SERVICES?

Gartner defines managed workplace services as a subgroup of the IT outsourcing market.

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Co-Creating Custom Solutions For Your Business To Drive Digital Innovation From End-to-End

End-User Services
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We’re recognized for our global work in service desk and field service meeting user demands with any time, anywhere support for any device.

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Data Center Services
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Our Services enable organizations to plan, deliver, and manage their IT environments. We’ll make your efficient to provide business value.

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Cloud
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Stefanini’s end-to-end cloud services implement and manage cloud solutions, enabling anywhere operations by supporting multiple systems.

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Sophie
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Sophie is our Virtual Assistant who learns and improves, connecting threads across your enterprise to predict and prevent problems.

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Modern Device Management
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From initialization and setup to asset retirement, we equip your workforce with the devices needed to do their best work.

Hardware As A Service
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From workstation to accessories, we create a stressless IT experience by procuring devices for your business and managing asset lifecycles.

Customer Experience Services
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Our operational expertise and focus on continuous improvement creates better IT interactions and better customer experience for end-users.

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End-user Experience Management
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Responsible for understanding and enhancing user experience with IT and increasing self-sufficiency through automation.

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Our Customer-First Approach

We strive for continuous improvement
and are committed to customer
service excellence.

Stefanini delivers cost savings, efficiency, and improved customer service with people, processes, and technology as our focal point. To ensure we deliver this promise, our End-User Computing offers include specific customer-focused initiatives.

From the initial launch, our Continuous Service Improvement team will monitor and manage SLAs to increase efficiency, customer service, and deliver accountability. Our CSI team will make a noticeable impact on your IT enterprise.

Our Customer Experience Advocacy program provides proactive support and actionable results for enhancing your service. We offer consistent communication, working from within Stefanini on your behalf, to ensure the Voice of the Customer is always represented.

With continuous service improvement and a focus on customer experiences, we initiate and manage the transformation of your workplace. We enrich your IT for a more efficient today and priming it to keep pace with the technology revolutions of tomorrow.

Learn More About Our Workplace Infrastructure Services

 

Learn More About Our Other Transformative Solutions

01
Advisory Services

Our services include ITSM and IT strategy, cloud-based consulting, business process support, as well as transitional and transformational strategy.

02
Application Services

Our services include ITSM and IT strategy, cloud-based consulting, business process support, as well as transitional and transformational strategy.

03
Digital

With our digital strategy, we provide sweeping coverage and support for all of your digital challenges, ensuring you stay ahead of the game, all the time.

04
Staffing

We provide reliable candidates with the expertise needed to fill multiple IT-related openings, either for long-term employment or short-term projects.

05
Sophie

Based on cognitive computing and artificial intelligence, Sophie can assist with tasks such as triggering workflow, auto escalation, and many more.

06
Service Desk

Stefanini delivers cost savings and efficiencies for an unparalleled IT experience.

06
CXA

We provide reliable candidates with the expertise needed to fill multiple IT-related openings, either for long-term employment or short-term projects.

07
CSI

Manage and maintain all of your IT processes with Continuous Service Improvement.

08
Cloud Services

Balance data accessibility and security with customized cloud solutions including Infrastructure as a Service (Iaas) and Software as a Service (SaaS).

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