Sophie - Cognitive Solutions for Digital Transformation

Features to Simplify Every Business Scenario


As our world becomes increasingly connected, new business challenges have inspired innovative digital solutions. As the world’s premier omni-channel virtual assistant, Sophie is one of these solutions.

Sophie is based on cognitive computing and artificial intelligence, with a focus on self-adaptation and both interactive and contextual automation—enabling her to achieve self-learning and human-like interaction.

Her design allows her to assist across different business scenarios and interact with various personas. With an omni-channel approach, she integrates with different channels to provide a tailored customer experience.

Meet  Sophie

Big Data and Analytics

Sophie capitalizes on our expertise in analytics, integrating with the most advanced analytics platforms to make your data easier access. Sophie can save you time by answering your questions about your analytics data, rather than hunting through dashboards to discover the information you need. With better data understanding, you can make better decisions for your business and cater to your users.

Integrated with predictive modeling, Sophie will interface with the data analytics to communicate early warnings for failures, alert end users of issues, and prevent problems with self-healing skills. Your enterprise will run more efficiently with fewer issues and a more proactive approach.

Intelligent Automation
Through automation, Sophie can optimize to the amount of human support needed for the core business, while shifting the burden of routine processes to her. Sophie is uniquely customizable to your specific business needs can increase efficiency up to 80% and innovate the way you interact with your customers.
Natural Language Understanding
Sophie's brain contains over 3 million concepts and is continually expanding her knowledge base to adapt, change, and enhance her understanding and conversational ability. She understands synonyms, typing errors, verb tenses, and common expressions resulting in higher satisfaction and personalization.
Sophie's DNA can be integrated with many different systems including: Legacy • ITSM • Tools • CRM • ERP • Applications • Websites • Social Media • Oracle • SAP • IoT

Solutions For All Industries

Sophie’s interface can be tailored to fit your specific needs, and she is adaptable to a vast range of industries including Manufacturing, Education, Healthcare, Hospitality, and Retail. She can also be implemented to work in cloud, on-premise, or with a hybrid solution to best fit your enterprise.

With her ability to evolve and grow with your company as she continues to learn, her customizability continues far after her implementation. Her interface includes an additional knowledge tool that allows knowledge engineers or business analysts to create new contexts without the need for programmers.


Sophie's Cognitive Solution

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Sophie C-19 Update

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Learn more about how Sophie can improve your business!

Learn how Sophie can help your business. Talk to one of our experts!