Service Now - Stefanini
Platform Adoption, Implementation And Integration

Service Now

Co-creating solutions for your ServiceNow experience

Ensuring You Get The Most Out Of ServiceNow

ServiceNow is changing the way people work by giving businesses the ability to operate faster and more efficiently. It’s an investment in your business, but are you getting the most out of that investment?

We work to support your company and deliver continuous value for the long-term. By partnering with us, we will provide you with a portfolio of full lifecycle managed administration and consulting services aimed at growing and developing your business from end to end.

What Makes Us Different?

Client Driven

We incorporate real-world experience into our solutions, putting client satisfaction first and foremost

Value For Your Investment

Our solutions ensure you are getting the most out of your investment while providing extensive experience with the various ServiceNow modules

Flexibility

We offer a broad set of end-to-end solutions with the flexibility to ensure our services meet your needs.

ServiceNow Competence Center

We Complement And Add Value To The ServiceNow Platform’s Capabilities, Simplifying Work Across The Entire Business, Creating Faster, Easier, More Enjoyable Employee And Customer Experiences.

Our skills are the basis of the service offering to support the adoption and implementation of the servicenow platform

Based on many years of experience in the ITSM area on various platforms, Stefanini became a ServiceNow partner in 2015, thereby setting up the ServiceNow Competence Center which provides various types of services, including Advisory, Implementation and Support, both at national and international level.

Our Competence Center numbers more than 40 certified consultants on different modules:

System ADMIN — ITSM — PPM — GRC — ITOM Service Portal — Performance Analytics

The Adopted Approach:

1. Training

Onboarding consultants takes place through a guided path that ranges from participation in the ServiceNow Academy to coaching on ongoing projects and continuous specialist training. Our consultants are involved in continuous training courses, continuous updating on new releases and maintaining certifications.

2. Methodologies And Processes

The knowledge and application of methodologies such as NOW Create, ITIL, PMI, Prince2, Agile is used to provide support consultancy for the implementation and adoption of ServiceNow. User requirements are collected through Workshops and Agile techniques are used for implementation. Particular attention is paid to the phase for the adoption of the tool through specific consultancy for the design of the portals and the delivery of online training via video media.

Experience

Thanks to consolidated experience on numerous projects for major national and multinational Clients, Stefanini can help define, implement and maintain the following modules:

  • Integrated risk management (GRC)
  • Technology asset management
  • Technology operations management
  • Technology service management
  • Reporting & performance analytics
  • Strategic portfolio management (ITBM)

Transform your business with streamlined processes and enhanced user experiences through our expert ServiceNow solutions.

New Year, New Opportunities To Enhance Customer Experience

We tackle these topics and more in the inaugural episode of the StefTalks Podcast!

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