We offer a broad range of services, from advising and planning a digital innovation roadmap to implementing proven best practices. We also provide support for all deployment models and optimization for continuous innovation.
SAP, Cloud & Technology Strategy
Improve Performance and Efficiency.
We provide a big-picture roadmap and offer a commitment to end-to-end services, helping our clients seamlessly transition to a new way of doing business. We are able to leverage customized solutions, including in-memory technology, SAP Leonardo, artificial intelligence, machine learning, data analytics, mobile devices & apps, social media, cloud services, Internet of Things (IoT) and much more. We are the perfect partner to help businesses integrate their systems with SAP, capitalizing our exclusive tools to provide complete solutions.
Let’s Work Together To Digitally Transform Your Business With SAP Solutions.
Data Center Change Management
We provide the Infrastructural Design, Management and Evolution service
Our skills comply with ITIL best practices and are at the forefront of the service offering in support of it service management
In order for a business to be competitive and ready to accept the ever-increasing demands of a dynamic and continuously evolving market, it is also necessary for its technology systems be continuously updated, strengthened and be capable of expansion. As well as preserving the integrity of data, it is also necessary to ensure that both the customizations implemented on the application and the flow of data between the system impacted and the outside world (interfaces) continue to function correctly.
Improving the Technology/SAP infrastructure
- High-level competences in the technological field make Stefanini the ideal partner when selecting technology solutions, while also trying to take into account the implications in terms of economic resources and implementation times.
- Stefanini uses technology to help its customers achieve positive results in terms of business performance and business transformation, offering a wide range of solutions.
- Thanks to the wide-ranging experiences also accumulated in the SAP world, Stefanini is able to cover the entire technological infrastructure.
Evolution and management of a Landscape
Stefanini is able to provide excellent support to its customers on any type of database and any type of operating system, boasting skills in the following specialist areas. This type of widespread expertise, accumulated through decades of experience in domestic and international projects, makes Stefanini the ideal partner for assessing technological solutions and evaluating any related implications, in terms of economic resources and time required for implementation.
Remote & System Administration
Portfolio of solutions and services to optimize, manage and protect applications, information and infrastructure.
Overview
Our Remote Administration Services guarantee the stability of the SAP Solutions
We provide continuous, quick and qualified support for the identification of any critical areas and for the resolution of any malfunctions or anomalies.
“The security of knowing that customer SAP ecosystems are in good hands!” This is the goal that we set ourselves every day, in which we strive to maintain the systems that are entrusted to us operating to the best of their abilities.
The Adopted Approach:
- A fee-based service: A solution that is always designed on the needs of customers, the awareness of always, every day, having a trained and specialized interface, who is ready to resolve contingent problems, overcome or prevent the appearance of different ones and improve the performance of the systems that make up company SAP ecosystems.
- Simplicity: The offer includes a simple engagement model and escalation procedures, but, more importantly, there is a team of consultants who know your systems.
- Boots on the ground: We do not see your systems as mere icons on a monitoring dashboard, we navigate them, experience and analyze them, performing periodic manual checks as part of a truly TAILORED approach that is at the customer’s service.
Stefanini offers solutions capable of making the functions enabling the use of the SAP platform available and appropriately supervised. The infrastructure can remain in the customer’s Data Center, or in another datacenter of their choice, while the tasks of technology administration, monitoring and problem management can be delegated to Stefanini.
The service is aimed at all elements of the SAP ERP platform, Web AS, CRM, BI, SCM, SRM, EWM, MII, Enterprise Portal and HANA, in terms of application, database and operating system. In particular, the operational areas are:
- Monitoring (daily, weekly, monthly checks)
- Implementation of automatic monitoring using SAP SOLUTION MANAGER or NAGIOS
- Database Maintenance
- SAP maintenance (SAP kernel, Solution tools plug-in, Support Packages Stack, etc.)
- Readiness check
- Performance analysis and system optimization
- Definition of basic parameters
- OSS notes and cluster incident management
- Periodic job scheduling/checking
- Transport Management System
- Printers
- Early watch support
- Security
- Housekeeping and Archiving
- Troubleshooting
- Incident management
- Call tracking
- Knowledge Base
- Middleware Administration (monitoring of information flows between systems)
Distinctive elements of Stefanini:
- Highly qualified consultants
- Continuous and proactive monitoring
- Preventive and corrective measures
- Problem escalation procedures
- Reporting: system status, activities
- A personalized reference for the customer
- Speed of activation
- Contractual flexibility and a customized offering
New Year, New Opportunities To Enhance Customer Experience
We tackle these topics and more in the inaugural episode of the StefTalks Podcast!