Human-Centered Customer Experience Solutions
Customer Experience (CX) is a key performance indicator for successful businesses because happy customers become loyal ones and influence others. Great CX can only happen with a strategy, data, and quality User Experiences (UX).
By analyzing user behavior on the overarching customer journey, we establish the knowledge base we need to build and evolve platforms, products, and services from the initial planning up to the business conversion.
This is more than designing and creating a new application. Rather, it's discovering customer needs and creating solutions to fulfill them.
Our digital solutions will provide better service, creating incredible user journeys from beginning to end.
Stefanini offers the digital technology to build better user experiences. Our AI Assistant Sophie is one of these technologies. She powers personalized experiences for your customers.
Check out our video to see how Sophie can improve customer experiences.
Let us show you what Sophie can do for your unique business.
Our cohesive approach looks to holistically examine your business
and customers to find the right solutions.
We use our journey mapping framework to understand micro- and macro-level engagement .
Our thorough data collection allows us insights into not only who your users are, but how they operate.
Our UX utilizes an agile framework to develop hypotheses and determine the best solutions for the questions being asked.
Meeting Your Customer Experience Needs
Our UX Design combines iterative thinking, data-driven problem solving, and a big-picture vision to get to the core of what users need.
To build solutions that drive engagement and growth, we pursue an iterative process that uses divergent and convergent thinking throughout research and development. We design and prototype solutions, testing them with end users to evaluate their success and determine next steps. This process optimizes the design to address user needs and transform their digital journey.
We look forward to working with you to design the best customer experience solution for your business.