eContact - Stefanini
Intelligent Automation

EContact

Stefanini’s Intelligent Automation Environment for Effortless Innovation

What Is EContact?

An efficiency driver, addressing the Service Desk follow-up process, positively impacting ticket cycle time, average handling time and customer satisfaction.

Fast tracks ticket resolution for end users, decreasing overall ticket cycle time and improving the Service Desks Response time for tickets that need additional information to be resolved.

Key Benefits

Faster ticket resolution - eContact Page
Faster Ticket Resolution

Real-time updates expedite the follow-up process, ensuring swift issue resolution.

Improved end user experience - eContact Page
Improved End User Experience

Seamless and efficient experience, quick response times, reduced wait periods and personalized interactions

Improved ticket cycle time - eContact Page
Improved Ticket Cycle Time

The automated follow-up process streamlines information gathering and directly contributes to ticket resolution.

Improved process adherence, team management and backlog - eContact Page
Improved Process Adherence, Team Management And Backlog

The tool enables efficient task allocation and timely ticket resolution, by enhancing team productivity and reducing backlog standing.

Stefanini Service Desk Automated Solutions

EContact

Automate the Service Desk follow-up process

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IForgot

Multitenant password reset platform

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Queue Management

Automate the Service Desk queue management process

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LiteSD

SD dedicated for small and medium businesses

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D.A.T.A.

Data Automation & Transformation Aggregator

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TicketPowerUP

Data driven decisions and seamless operation

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DeskGURU

Instant access to IT information

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Monitoring And Analytics

Nexthink monitoring, analytics and automation

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A Partnership Approach

Experience and expertise to offer
full vertical support.

For more than 20 years, we’ve developed, and integrated projects for clients in many different industries: automotive, furniture, appliances, food and beverage, mining, metals, pulp and paper, ports, cement, sanitation, oil and gas, energy, among others.

We take an agonistic approach to technology. What does that mean? It means we work with all technology providers, so we offer the appropriate solution for our customers considering their specific challenges and current technology. We are alert to new technology developments and have the know-how to apply industry best practices for better business outcomes.

Learn More About How We Can Make Your Business Grow

Reimagine your products and services. Stefanini’s powerful digital capabilities with deep engineering and industry expertise. Working across multiple industries, we offer a range of solutions and services for digitizing business at all levels.

Our teams have expertise in design, engineering, manufacturing,  finance, technology, consulting and operations.

01
Application Services

Our services include ITSM and IT strategy, cloud-based consulting, business process support, as well as transitional and transformational strategy.

02
Digital

With our digital strategy, we provide sweeping coverage and support for all of your digital challenges, ensuring you stay ahead of the game, all the time.

03
Artificial Intelligence

Unlock the current state of AI and take full advantage of its capabilities with SAI – Stefanini Artificial Intelligence.

04
Workplace

Increase ROI and end-user productivity with made-to-order digital workplace services from Stefanini.

05
Sophie

Our services include ITSM and IT strategy, cloud-based consulting, business process support, as well as transitional and transformational strategy.

06
Automation Everywhere

Stefanini’s solutions help enterprises around the world improve collaboration and increase efficiency. Learn about our technology enabling products here.

Talk With Our Specialists Now To Learn How Automation Can Increase Your Efficiency.

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