A Digital Workplace solution meant to enhanced and empower both the customer organization end users and Service Desk Analysts to get instant access to company and general IT information.
What Is DeskGURU?
Gain Immediate Insights And Preemptive Solutions With Our Advanced Ticket Analysis
Intuitive Interfaces
User–friendly, web-based GUI delivering AI chatbot experience to client-facing staff
Fast & Accurate Results
Each interrogation will be answered within seconds with the guarantee of a very high accuracy rate
Multi-Language Support
Available in any language, auto-adapts the interaction to the language used by the person interacting with it
No-Downtime Indexing
New or updated procedures can be loaded “live” into the solution becoming available within a few minutes
State Of The Art Technology
Currently using the Open-AI GPT 3.5 Turbo technology together with Lang Chain, Stefanini Embedding model and custom APIs
Stefanini Service Desk Automated Solutions
A Partnership Approach
Experience and expertise to offer
full vertical support.
For more than 20 years, we’ve developed, and integrated projects for clients in many different industries: automotive, furniture, appliances, food and beverage, mining, metals, pulp and paper, ports, cement, sanitation, oil and gas, energy, among others.
We take an agonistic approach to technology. What does that mean? It means we work with all technology providers, so we offer the appropriate solution for our customers considering their specific challenges and current technology. We are alert to new technology developments and have the know-how to apply industry best practices for better business outcomes.
Learn More About How We Can Make Your Business Grow
Reimagine your products and services. Stefanini’s powerful digital capabilities with deep engineering and industry expertise. Working across multiple industries, we offer a range of solutions and services for digitizing business at all levels.
Our teams have expertise in design, engineering, manufacturing, finance, technology, consulting and operations.
Application Services
Our services include ITSM and IT strategy, cloud-based consulting, business process support, as well as transitional and transformational strategy.
Digital
With our digital strategy, we provide sweeping coverage and support for all of your digital challenges, ensuring you stay ahead of the game, all the time.
Artificial Intelligence
Unlock the current state of AI and take full advantage of its capabilities with SAI – Stefanini Artificial Intelligence.
Workplace
Increase ROI and end-user productivity with made-to-order digital workplace services from Stefanini.
Sophie
Our services include ITSM and IT strategy, cloud-based consulting, business process support, as well as transitional and transformational strategy.
Automation Everywhere
Stefanini’s solutions help enterprises around the world improve collaboration and increase efficiency. Learn about our technology enabling products here.