DeskGURU - Stefanini
Intelligent Automation

DeskGURU

Instant Insights, proactive solutions with our advanced Ticket Analysis

What Is DeskGURU?

A Digital Workplace solution meant to enhanced and empower both the customer organization end users and Service Desk Analysts to get instant access to company and general IT information.

Gain Immediate Insights And Preemptive Solutions With Our Advanced Ticket Analysis

Intelligent Automation DeskGURU Page
Intuitive Interfaces

User–friendly, web-based GUI delivering AI chatbot experience to client-facing staff

Intelligent Automation DeskGURU Page
Fast & Accurate Results

Each interrogation will be answered within seconds with the guarantee of a very high accuracy rate

Intelligent Automation DeskGURU Page
Multi-Language Support

Available in any language, auto-adapts the interaction to the language used by the person interacting with it

Intelligent Automation DeskGURU Page
No-Downtime Indexing

New or updated procedures can be loaded “live” into the solution becoming available within a few minutes

Intelligent Automation DeskGURU Page
State Of The Art Technology

Currently using the Open-AI GPT 3.5 Turbo technology together with Lang Chain, Stefanini Embedding model and custom APIs

Stefanini Service Desk Automated Solutions

EContact

Automate the Service Desk follow-up process

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IForgot

Multitenant password reset platform

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Queue Management

Automate the Service Desk queue management process

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LiteSD

SD dedicated for small and medium businesses

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D.A.T.A.

Data Automation & Transformation Aggregator

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TicketPowerUP

Data driven decisions and seamless operation

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DeskGURU

Instant access to IT information

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Monitoring And Analytics

Nexthink monitoring, analytics and automation

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A Partnership Approach

Experience and expertise to offer
full vertical support.

For more than 20 years, we’ve developed, and integrated projects for clients in many different industries: automotive, furniture, appliances, food and beverage, mining, metals, pulp and paper, ports, cement, sanitation, oil and gas, energy, among others.

We take an agonistic approach to technology. What does that mean? It means we work with all technology providers, so we offer the appropriate solution for our customers considering their specific challenges and current technology. We are alert to new technology developments and have the know-how to apply industry best practices for better business outcomes.

Learn More About How We Can Make Your Business Grow

Reimagine your products and services. Stefanini’s powerful digital capabilities with deep engineering and industry expertise. Working across multiple industries, we offer a range of solutions and services for digitizing business at all levels.

Our teams have expertise in design, engineering, manufacturing,  finance, technology, consulting and operations.

01
Application Services

Our services include ITSM and IT strategy, cloud-based consulting, business process support, as well as transitional and transformational strategy.

02
Digital

With our digital strategy, we provide sweeping coverage and support for all of your digital challenges, ensuring you stay ahead of the game, all the time.

03
Artificial Intelligence

Unlock the current state of AI and take full advantage of its capabilities with SAI – Stefanini Artificial Intelligence.

04
Workplace

Increase ROI and end-user productivity with made-to-order digital workplace services from Stefanini.

05
Sophie

Our services include ITSM and IT strategy, cloud-based consulting, business process support, as well as transitional and transformational strategy.

06
Automation Everywhere

Stefanini’s solutions help enterprises around the world improve collaboration and increase efficiency. Learn about our technology enabling products here.

Talk With Our Specialists Now To Learn How Automation Can Increase Your Efficiency.

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