Salesforce Services

Enabling You to Deliver a Connected Customer Experience

Salesforce is the world's leading Customer Relationship Management (CRM) platform, helping businesses of all sizes drive revenue growth by connecting to their customers across all lines of business including marketing, sales, and service. 

Properly deploying Salesforce requires the right mix of skills including administrators, developers, architects, analysts, etc.  As the Salesforce platform expands, highly specialized skills in capabilities like CPQ, Pardot, Einstein, or Integration are required.  Unfortunately, these skills are in high demand, expensive, and hard to retain.

Our TotalCare for Salesforce service fills a gap by providing the expertise to fully leverage Salesforce across marketing, sales, service, and custom apps.  It enables companies to truly deliver a connected customer experience. 

Custom tailored to every specific need across the Salesforce ecosystem from helpdesk, basic administrative support, custom development, integration, and strategic advisory services, Stefanini TotalCare allows you to maximize your ROI by leveraging cost-effective yet highly skilled resources when they are needed most.

At Stefanini, we have extensive expertise on Salesforce's multiple systems to leverage its capabilities and innovatively solve your business needs. We know how to integrate Salesforce with other business platforms and systems to better organize, manage, and leverage your customer data. In addition, we deploy the right delivery process and governance to ensure long-term success.

Stefanini's Services to Optimize Salesforce 

Digital Strategy
• Digital Media, User Experience, & Marketing Performance • Digital Marketing and Customer Engagement with Marketing Cloud and Pardot • Cognitive voice response for Sales and Service with Sophie, Stefanini’s AI Platform
Salesforce Consulting
• Sales Automation with Sales Cloud, Quote to Cash, and Salesforce CPQ • Customer Service with Service Cloud and Call Center expertise and outsourcing • Community Cloud and web development
Custom Platform Development
• Lightning Component Design and upgrades • App Dev, App Rationalization and Legacy Modernization • Salesforce1 and Mobile Apps • Einstein Analytics and custom AI and cognitive solutions
Architecture & Integration
• Data architecture, migration, and integration strategy • SAP/ERP integration • Enterprise integration platforms including Informatica, MuleSoft, Dell Boomi
TotalCare for Salesforce
• Managed Services for incident response, help desk, administration, and enhancements • Quick-start Accelerators for Custom Development & Integration services • Custom tailored and on-demand • Salesforce Health Check
Salesforce Governance
• Project Management • Change & Release Management • Delivery Process Automation • Center of Excellence Advisory
ebook

Salesforce Services

e-book
Click to Download

Ask us how we can help optimize your Salesforce Platform.

Learn more about our other transformative solutions

Our services include ITSM and IT strategy, cloud-based consulting, business process support, as well as transitional and transformational strategy.

Learn more

With our digital strategy, we provide sweeping coverage and support for all of your digital challenges, ensuring you stay ahead of the game, all the time.

Learn more

We provide reliable candidates with the expertise needed to fill multiple IT-related openings, either for long-term employment or short-term projects.

Learn more

Based on cognitive computing and artificial intelligence, Sophie can assist with tasks such as triggering workflow, auto escalation, and many more.

Learn more

In an increasingly connected world, we combine new technologies with marketing to create customized solutions to transform your business.

Learn more

We identify the most important facets of your business and molding our innovative solutions to fit your specific requirements.

Learn more

Learn more about our other transformative solutions

Advisory
Advisory

Our services include ITSM and IT strategy, cloud-based consulting, business process support, as well as transitional and transformational strategy.

Learn more
Digital
Digital

With our digital strategy, we provide sweeping coverage and support for all of your digital challenges, ensuring you stay ahead of the game, all the time.

Learn more
Staffing
Staffing

We provide reliable candidates with the expertise needed to fill multiple IT-related openings, either for long-term employment or short-term projects.

Learn more
Sophie
Sophie

Based on cognitive computing and artificial intelligence, Sophie can assist with tasks such as triggering workflow, auto escalation, and many more.

Learn more
Digital Marketing
Digital Marketing

In an increasingly connected world, we combine new technologies with marketing to create customized solutions to transform your business.

Learn more
Workplace
Workplace

We identify the most important facets of your business and molding our innovative solutions to fit your specific requirements.

Learn more

Talk to our experts and request a proposal