4me

A Better Tool

for IT Integration

4me is an Enterprise Service Management solution that embraces SIAM (Service Integration and Management) capabilities at its foundation. Unlike most ITIL tools, 4me has SIAM built into its solution, creating a better user experience without the added costs or time of a custom built integration for each provider.

4me allows an organization’s internal and external service providers to collaborate seamlessly, while the level of service that each party provides is tracked in real time. Each support organization has its own account and can configure their own environments. Organizations connect the 4me accounts to allow parties to work together seamlessly and securely. 

Stefanini and 4me’s AI technology will assist with self-service and then escalate to human assistance if needed. 4me ensures the request ends up with the correct service provider.

All of these actions, in any department, work under the same SaaS platform, helping enterprises support their workforce more efficiently, while automatically tracking the level of service that each provider delivers.

Enterprises have an average of more than a dozen service management providers, all with different solutions to manage SLAs. SIAM addresses the need to control all these service providers and measure them on the same standards.

Benefits

Better User Experience
4me uses one simple user portal for ticketing. When users have an issue, no matter the department, they can ask for help via the channel of their choice and be connected to the right service provider.
Faster Response Times
Customers get faster since agents do not have to switch screens and can see relevant customer information immediately. This increases productivity for the entire global organization.
Minimal Cost of Ownership
The SIAM approach is normally expensive, but SIAM is built into the 4me tool. While other service management tools need comlex multi-instance setup to be able support SIAM, 4me is SIAM.
Simpler Reporting
4me offers stunning dashboards and more than a hundred excellent reports to provide accurate and real-time reporting to track SLAs.
Cognitive Technology
Stefanini integrates our AI and virtual assistant technology into 4me to assist with self-service functionality. With cognitive technology, users get answer to their questions quickly or are escalated to human assistance when needed.
Integrated Services
Even if a provider is using another solution, the 4me Integration service makes it possible to collaborate and traks service levels while the integration is maintained as-a-service.
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Learn more about how we can help your business grow

Our services include ITSM and IT strategy, cloud-based consulting, business process support, as well as transitional and transformational strategy.

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As an agile partner with nearshore, offshore and onshore delivery capabilities, we can provide you with flexible, cost-efficient application services.

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With our digital strategy, we provide sweeping coverage and support for all of your digital challenges, ensuring you stay ahead of the game, all the time.

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We provide reliable candidates with the expertise needed to fill multiple IT-related openings, either for long-term employment or short-term projects.

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Based on cognitive computing and artificial intelligence, Sophie can assist with tasks such as triggering workflow, auto escalation, and much more.

Learn more

With our digital strategy, we provide sweeping coverage and support for all of your digital challenges, ensuring you stay ahead of the game, all the time.

Learn more

Learn more about how we can help your business grow

Advisory
Advisory

Our services include ITSM and IT strategy, cloud-based consulting, business process support, as well as transitional and transformational strategy.

Learn more
Application Services
Application Services

As an agile partner with nearshore, offshore and onshore delivery capabilities, we can provide you with flexible, cost-efficient application services.

Learn more
Digital
Digital

With our digital strategy, we provide sweeping coverage and support for all of your digital challenges, ensuring you stay ahead of the game, all the time.

Learn more
Staffing
Staffing

We provide reliable candidates with the expertise needed to fill multiple IT-related openings, either for long-term employment or short-term projects.

Learn more
Sophie
Sophie

Based on cognitive computing and artificial intelligence, Sophie can assist with tasks such as triggering workflow, auto escalation, and much more.

Learn more
Digital
Digital

With our digital strategy, we provide sweeping coverage and support for all of your digital challenges, ensuring you stay ahead of the game, all the time.

Learn more