ITIL® / ITSM Services Overview


Effective ITIL®/ITSM Implementation

Over the past 25 years, ITIL® has become the most widely accepted set of benchmark standards in the world to help achieve the true IT Service Management (ITSM) ideal.  Despite the global enthusiasm and desire to embrace and deploy ITIL practices, many enterprises have fallen short of the true ITIL promise of business transformation and growth.

That’s where Stefanini makes the difference.

With our deeply experienced and innovative ITIL/ITSM Practice leadership and team, Stefanini combines industry-leading knowledge of ITIL with our own implementation methodology (UMA2) – to stand as not only a thought leader in ITIL, but a results leader.

The Stefanini Advantage

The Stefanini team has spent years working with the ITIL® framework since its inception, building successful programs and implementations for all types of organizations.  Through our accelerated approaches, our customers can make timely decisions that fit their organizational directives.  Stefanini is sensitive to the “people” component of ITIL, and has experience helping IT organizations implement successful ITIL/ITSM projects with sustained success long after our work is done.

Using our implementation methodology UMA2 – (Unified Methodology to Adopt & Adapt) – Stefanini helps customers accelerate ITIL adoption using an integrated approach that dramatically increases success.  Rich in intellectual property, the Stefanini UMA2 implementation methodology delivers a continual cycle of improvement and addresses the customers’ organizational and cultural aspects needed to ensure an enduring transformation to a true IT Service Management (ITSM) organization.

Stefanini is a certified partner of AXELOS Ltd., the global best practice organization responsible for the ITIL library.

Stefanini ITIL/ITSM Services:

Stefanini offers complete end-to-end ITIL / ITSM services in three domains that are integral parts of a successful IT Service Management transformation:

  • Consulting Services: If implementing ITIL is a challenge you’re undertaking, Stefanini has the expertise to assist from inception to integration with consulting services that are managed, focused and utilize controlled costs and durations. Examples include Process Design/Delivery, ITSM Strategic Planning, and other consulting services.
  • Delivered Solutions: If your needs include an ROI or tangible delivered solution, you’re assured that Stefanini will give you the best fit for your budget with our Packaged Solutions. Examples include Maturity Assessments/Roadmaps, Service Catalog/Portfolio, Process to Tool Mapping, and Certification Training services.
  • Service Management Process Outsourcing: Often the need for a fast solution outweighs the longer-term need to implement internally. Stefanini’s Process Outsourcing portfolio is the answer. Stefanini customizes the delivered outsourcing solution to fit our customer’s needs for quick success and an immediate result. Examples include Change Management, Problem Management, and Enterprise Service Level Management.

To learn more about our ITSM/ITIL Consulting, please email:


ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.  All rights reserved.