We will be showcasing our broad portfolio of ServiceNow solutions at Knowledge19 from May 5-9, 2019 in Las Vegas. During Knowledge19, IT professionals will gather to take work to the next level. With over 400 breakout sessions and labs, attendees will learn how people are delivering modern digital workflows that unlock productivity and transform the employee and customer experience.
In 2018, our ServiceNow practice had tremendous growth and success. Some key highlights are the implementation of several scoped applications that deliver value for customers, numerous Software Asset Management implementations along with the addition of specialization within the Security Operations suite.
We will have a strong presence at Knowledge19 with the base of operations at booth #225. In addition to sponsoring Knowledge19, we are excited to share a solution we co-created with our customer, that allowed us to replace their legacy capital planning process with a streamlined process built on the Now Platform®. The key metric improvements were a reduction in approval cycle time from 26 days to eight days, and a 50-percent time savings due to streamlining of work.
End-to-end Solutions with Stefanini TotalCareTM
In addition to our implementation capabilities, we focus on the long term management of ServiceNow through our innovative service offering, TotalCareTM. We offer a broad set of end-to-end solutions that are packaged and priced on a competitive, scalable, and predictable monthly subscription basis.
TotalCareTM provides everything you need for ServiceNow in one convenient package, without sacrificing quality. TotalCareTM’s unique approach includes SLA-driven administration and break-fix within the platform, architecture and roadmap advisory, proactive service monitoring, managed upgrades, and a flexible enhancement package to grow the strategic value of the platform.
Present in 40 countries, our clients benefit from our flexible, agile services. With a global reach spanning four continents and nearly three decades of IT outsourcing experience, we use our smart-shore delivery model to offer a blend of offshore, nearshore and onshore support in a way that optimally leverages lower-cost resources without compromising quality.