Even if you aren’t familiar with the term AMS, chances are you apply application management services at many aspects of your company. As we continue to explore the digitally transformative age, working with an AMS provider has become crucial to accomplish many business objectives.
What is AMS?
According to ITElligence, SAP Application Management Services are services provided by multiple organizations to companies that must outsource some or all of their SAP enterprise application support. Simply put, AMS providers offer IT and application management expertise for other companies.
Why is AMS important?
ITelligence notes that there are a multitude of benefits which come from partnering with an SAP AMS provider. Services can range from on-demand SAP support, full application outsourcing, managed cloud, application enhancements, minor or major change requests, upgrades, roll-outs and optimization of advisory services, assessments, and roadmaps. SAP expertise and business knowledge is leveraged by highly qualified consultants who deliver services to clients. Time to value is reduced due to the fact that consultants do this repeatedly and have teams across the SAP landscape.
1. Allows your organization to be more strategic – a good AMS provider will know that it is important to help your IT organization be strategic and obtain more value from your SAP solution. It should fit in seamlessly with your IT staff as an extra extension that enables your team and organization to drive and deliver value-added SAP solutions.
2. Custom-fit AMS solutions to fit your needs – above all things, your AMS partner needs to be adaptable. They should view your relationship as a partnership rather than a long-term contract. The right AMS provider will adapt to fit your needs. By working together, you can define a right-sized and right-stored delivery model.
3. AMS positively improves ROI – World class expertise is typically provided at exceptional value for any size company. Travel expense are no longer necessary as clients can get exceptional SAP assistance on-demand in any functional or technical area. ITelligence notes that services are easy to access, easy to work with and always available.
What are some of its benefits?
According to Cegeka, there are a multitude of benefits that come with AMS. The first seems obvious – optimization and innovation. When applications and technology are optimally managed, there is more room and time for center of excellence application development teams to spend on innovations, allowing them to make crucial business decisions and provide support faster and more efficiently. Without the distraction of app development, creativity can flow as barriers between teams are broken down through teamwork, fresh collaborative ideas and a smooth flow of information. Increased performance is another positive result of AMS. Cegeka notes that AMS reduces maintenance costs and intervals by coordinating design, development and testing processes. An outcome of improving the availability and performance of business applications, AMS has the potential to considerably increase business processes and revenue streams.
Business continuity is streamlined when AMS is in place due to the reduction of the risk of IT downtime and other forms of downtime for the business and customers. AMS like enterprise resource planning (ERP) allows an organization to use a system of integrated applications to manage the business and automate many back office functions related to technology, services and human resources. Platform stability is achieved through accelerated development via simplified integration and interconnected systems, as well as application portfolios. Problems can be solved more quickly thanks to DevOps, which encourages improved cooperation and knowledge sharing between the Service Desk, Application Operations and Application Development. Recurring problems are a thing of the past as they are resolved conclusively, preventing unnecessary escalation. Application development will be able to fully concentrate on development. Internal and external users will experience a better user experience thanks to higher-quality applications. A direct result of this will be that deliverables will meet the needs and expectations of stakeholders. Further, expect higher productivity as a result of AMS. In organizations that have a proactive approach to AMS, the monthly number of man-hours spent in meetings is greatly reduced, resulting in significant productivity of IT staff.
With AMS, there is also a reduced need to rely on expensive, external experts as it achieves the maximum result from investment in skills, processes, and technologies. Finally, AMS reduces the total cost of ownership by increasing flexibility through reducing the time required to build and implement applications. IT teams become more efficient because the AMS is focused on end-user experience, which results in lower operating costs because the number of problems and escalations decreases. Further, it is possible to decrease overall service costs and minimize the impact of poor performance by uncovering hidden inefficiencies.
Work with Stefanini
Stefanini’s application management services have universal appeal and relevance for all clients challenged with increasing time-to-market, finding available resources, fixing inefficiencies and cost pressures, as well as reducing technical debt leading to long-term sustainability and maintainability.
We capitalize on best-of-breed partner technology and a homegrown cognitive intelligence platform, Sophie, to deliver a flexible, agile AMS model.