For the fifth consecutive year, Stefanini has secured a position among the Top 3 providers for Client Satisfaction (CSAT) in the S-Square End User Services Square, reinforcing our role as a trusted Global Tech Consulting partner for enterprise organizations in Belgium.
In 2026, the End User Services Square expanded from nine to twelve providers, reflecting a more dynamic and competitive market. For the first time, no single provider achieved the highest combined scores across Market Impact, Capability, and Customer Satisfaction, so the quadrant does not designate an overall “Leader.”
Amid this competitive landscape, Stefanini maintains our Top 3 position, demonstrating sustained client trust, consistent service excellence, and a client-centric approach, even in a rapidly evolving IT environment.
A Benchmark Built on Independent Client Insight
The S-Square Partnership Benchmark is one of the most comprehensive independent evaluations of IT service providers in Belgium and Luxembourg. The 2026 edition is based on:
- More than 200 in-depth interviews
- 160 large enterprises and public sector organizations
- Over 500 evaluated contracts
- Direct discussions with leadership teams from 27 major service providers
Providers are assessed across four strategic domains — Applications & Digital, Cloud & Datacenter, End User Services, and Cybersecurity — and evaluated on Market Impact & Capability and Client Satisfaction (CSAT).
This methodology ensures a balanced assessment grounded in direct client feedback and measurable market performance.
This chart shows where Stefanini stands among other providers in the 2026 End User Services Benchmark, highlighting our strong client satisfaction and market impact:
Leadership Through Innovation, Excellence & Partnership
Stefanini’s leadership is grounded in our longstanding commitment to delivering exceptional End User Services. Our portfolio supports organizations in digital workplace modernization, hybrid work environments, and AI-enabled service models, combining operational excellence with continuous innovation to enhance the digital workplace experience while maintaining control, security, and performance.
As Belgian enterprises accelerate their digital transformation, we continue to enable organizations with innovative End User Services that boost productivity, security, and long-term business value, delivering reliable, high-quality IT solutions while supporting sustainable growth and strategic outcomes for enterprise clients.
Key elements of our approach include:
- Consistent service quality — ensuring every engagement meets the highest standards
- Strong governance and accountability — maintaining transparency and reliability
- Responsiveness to evolving business requirements — adapting services to enterprise needs
- A user-centric approach — prioritizing the end-user experience
- Long-term partnership value — delivering measurable outcomes and building trust over time
By applying these principles, Stefanini strengthens its role as a trusted partner in Global Tech Consulting services, maintaining a Top 3 CSAT ranking for five consecutive years and demonstrating sustained client trust, consistent service excellence, and tangible business impact.
