Stefanini EMEA has been recognized for excellence in the 2025 Partnership Benchmark Study, conducted by S-Square for the BeLux market, for achieving the highest Client Satisfaction Score (CSAT) in the End User Services category within the Outsourced Digital Workplace Services. Stefanini’s CSAT score of 4.35 surpasses the median level of 3.7.
This remarkable achievement marks the fourth consecutive year we have received this prestigious distinction, reaffirming Stefanini’s unwavering commitment to excellence. It highlights our dedication to delivering exceptional value and service to our clients, while also solidifying our position as a leader in the digital services market. Such recognition underscores our ongoing commitment to providing outstanding services that consistently meet and exceed client expectations.
Clients have expressed their satisfaction through the highest “Willingness to Recommend” rating in the Gartner Peers Insight: Voice of the Customer DWS Customers say that Stefanini offers best overall capability, and clients uniformly praised Stefanini for its strong customer focused service with excellent global coverage and clear strategic direction.
Furthermore, S-Square’s Innovation RADAR has recognized Stefanini EMEA for its excellence in several critical categories related to AI Services. The company has emerged as a leader in various domains, including AI-related services across Europe, GenAI-related services, and those focused on Human Capital Management and Digital Customer Engagement. Additionally, Stefanini has distinguished itself in back-office workflow, production, and operations of digital technology, solidifying its reputation as a frontrunner in these essential areas.
Stefanini’s CSAT score of 4.35 surpasses the median level of 3.7, highlighting the exceptional value and service we deliver to our clients. Stefanini’s commitment to innovation and exceptional service has led to a Customer Experience (CX) score of 92, significantly above the benchmark of 68.9 among the top 60 service providers. Additionally, in Germany, Stefanini was recognized by Whitelane as an exceptional performer in Workplace Services, achieving the top position with a customer satisfaction score of 78%.
“Stefanini EMEA’s unwavering commitment to innovation and client-centricity has once again propelled us to the forefront of the digital services market. Our dedication to excellence is reflected in our fourth consecutive year of securing the highest client satisfaction score in the Outsourced Digital Workplace Services S-Square. This achievement reaffirms our position as a trusted partner and underscores our relentless pursuit of delivering top-notch services to our clients.” – Rik Demeulemeester, VP Sales for Infrastructure Solutions at Stefanini EMEA.
Stefanini’s consistent recognition in client satisfaction and its strategic positioning across various categories underscore its dedication to delivering exceptional services in the ever-evolving Digital landscape. As the company continues to innovate and adapt to changing market dynamics, it remains a trusted partner for clients seeking excellence in Digital Workplace Services.
With a forward-thinking mindset and a focus on customer needs, Stefanini is well-equipped to navigate the future of digital services and enhance its offerings to meet the demands of its clients.
