In digital services, trust is the ultimate differentiator. Clients don’t just buy code or AI; they choose partners who deliver reliably, act transparently, and stand behind outcomes. Our latest Net Promoter Score (NPS) reflects that trust.
2025 NPS Results
We’re thrilled to share that we’ve reached a new level of customer satisfaction! Our score rose again last year, across all regions, once again highlighting our commitment to customer experience.
- NA 84
- EMEA 76
NPS by Business Unit
A closer look shows strong results across business units. Consulting leads, followed by Apps, AI, and Cyber Managed Services.
- Consulting – 94
- Cyber Managed Services – 83
- Apps – 87
- AI – 84
What is NPS?
NPS (Net Promoter Score) starts with a single survey question that asks clients how likely they are to recommend your firm to a friend or colleague. The score is calculated by subtracting the percentage of detractors from promoters, yielding a value from −100 to +100. NPS standards consider scores over 50 as excellent, while scores over 70 are world-class.
Why is NPS Useful?
NPS provides a standardized metric for tracking and reporting client satisfaction and service quality across all levels, from industry-wide benchmarks to individual brands.
Explaining our Results
Our high NPS is driven by four reinforcing elements: quality, expertise, partnership, and proximity.
Quality
We get it right and deliver on time, which cuts rework, surprises, and builds trust.
Expertise
Senior, hands-on experts solve complex problems quickly and correctly, boosting confidence.
Partnership
We co-create with clients, communicate openly, and share accountability, keeping us aligned and deepening loyalty.
Proximity
And by working near or onsite across time zones, we make decisions faster and maintain continuity.
Together, these four factors lower customer effort and risk while increasing outcomes and trust.
Co‑creating Value with Europe’s Industrial Leaders
Stefanini’s ranking reflects the trust placed in us by leading industrial and manufacturing organizations across Europe and around the world. Our long-term partnerships demonstrate consistent satisfaction across service delivery, co-creation, transformation, and innovation.
- Evonik – Digital transformation and long-term strategic partnership
- Mazda – Co-created service experience for European operations
- PZ Cussons – Scalable global IT transformation
- Hydro – A decade of successful digital evolution together
- Nordzucker -From IT Operations Reinvention To Applications and AI
Our approach is simple: understand deeply, co‑create, and measure impact.
Stefanini Group CEO for North America, Europe, and Asia-Pacific of Stefanini Group, Farlei Kothe, notes: “Client feedback confirms the value of our AI-first approach and close partnership model. We focus on understanding needs deeply and delivering measurable impact. This NPS result reinforces our commitment to continuous improvement and execution excellence.”
Our clients echo this sentiment in their own words:
“Our engagement with Stefanini has been consistently positive, marked by a strong partnership and a flexible, solutions-focused approach. The team demonstrates solid technical capability, strong communication, and a clear commitment to collaboration and continuous improvement. Their responsiveness and adaptability have been key strengths, and the relationship feels both constructive and aligned to delivering tangible business outcomes.”- FMCG Consumer, Mid-sized multinational from EMEA
“Stefanini’s flexibility and commitment to customer success are fantastic. I’ve seen that demonstrated repeatedly across multiple engagements and projects. This is a tremendous strength.” – Mid-sized global advanced materials manufacturer
Complete Solution Ecosystem
Today, Stefanini offers a complete solution ecosystem, made up of seven business units. Each unit brings deep specialization, dedicated teams, custom solutions, and market intelligence. But what really sets us apart is our ability to bring all these areas together in cross-functional projects, with a consultative, collaborative, and flexible approach tailored to each client’s needs.
AI-First Strategy
Stefanini’s AI‑first strategy is built to deliver real business outcomes. We apply AI end to end, tailored to your goals, and embed it across our entire solution portfolio to boost efficiency, innovation, and agility. Our all‑in‑one service model scales sustainably while keeping client outcomes at the center, and our global footprint plus deep industry expertise enables meaningful transformation worldwide. This execution‑focused approach is reflected in our NPS, a clear signal of the trust and value our clients experience.
Trust Earned Through Outcomes
Our NPS results reflect trust earned through outcomes. If you’re looking to reduce risk, move faster, and work with senior, hands-on teams, let’s connect. Whether you want a quick assessment or a co-creation workshop, we’ll meet you where you are and prove value quickly.
CTA: Explore our client success stories or talk to a solutions expert.
