Stefanini has been ranked #1 in Europe for Workplace Services and #1 in Europe for overall customer satisfaction in the Whitelane European IT Sourcing Study 2025/2026 — a major recognition based entirely on direct client feedback.
This achievement positions Stefanini at the top of one of the most authoritative and comprehensive IT sourcing studies in Europe, reinforcing its role as a trusted strategic partner for organizations managing complex IT environments.
“Being ranked #1 in Europe for Workplace Services and #1 in Europe for Overall Customer Satisfaction in the Whitelane study is a powerful validation of the trust our clients place in us every day. This recognition reflects the consistency of our service delivery, the strength of our account management, and our long-term commitment to creating measurable business value across Europe.” — Farlei Kothe, CEO of NA / EMEA / APAC, Stefanini
The Most Representative IT Outsourcing Study in Europe
The Whitelane European IT Sourcing Study is the most comprehensive and representative study of its kind in Europe:
- More than 2,500 large organizations participated
- Covering over 7,000 IT sourcing contracts
- 37 IT outsourcing providers evaluated in total
- 19 providers specifically assessed for Workplace Services
Whitelane reports results across five IT service towers: Applications, Cloud & Infrastructure, Workplace, Network & Connectivity, and Security.
All results are derived exclusively from real client experience, providing sourcing decision-makers with objective, data-driven insight into provider performance.
For full study details, visit: https://whitelane.com/europe-2025-2026/
Client Perspectives on Governance, Partnership, and Delivery Excellence
Stefanini is consistently recognized as a trusted partner by our clients, particularly for our ability to navigate complex governance environments with clarity and discipline. Clients highlight our quality, expertise, responsiveness, and strong partnership, as well as the reliability of our delivery model in reducing risk and accelerating value.
This recognition underscores the value we bring — not only in understanding and supporting each organization’s unique needs, but also in delivering efficient, results-driven outcomes. Built on quality, expertise, partnership, and proximity, our AI-first execution is designed for outcomes that truly matter.
Client Feedback on Provider Weaknesses
The following chart presents client feedback on common areas of concern; notably, these critical aspects—clear methodology, sufficient value for money, acting as a true partner, and governance complexity—were reported as no weaknesses by clients, highlighting Stefanini’s strong performance and client satisfaction in these key dimensions.
Leadership Backed by Measurable Results
Stefanini is Europe’s #1-ranked IT sourcing partner for both overall customer satisfaction and Workplace Services. This recognition reflects Stefanini’s ability to deliver high-quality end-user services, operational stability, and measurable business value in complex enterprise environments.
In the 2025/2026 Whitelane Research study, providers are assessed across five key performance indicators (KPIs), covering service delivery, account management, pricing, innovation, and transformation capabilities.
Stefanini improved its ranking across all five KPIs year-over-year, demonstrating consistent operational excellence and competitive strength in the European market.
The overview below highlights Stefanini’s performance across each KPI.
High satisfaction levels are also recorded in large and complex IT sourcing contracts (€5M+), reinforcing Stefanini’s relevance for major European enterprises and strategic RFPs.
A Strong Reputation with Leading Industrial Customers
Stefanini’s ranking reflects the trust placed in us by leading industrial and manufacturing organizations across Europe. Our long-term collaborations demonstrate consistent satisfaction in service delivery, co-creation, transformation, and innovation.
A standout example is Nordzucker, where Michael Riepshoff, Head of IT Operations, highlighted the value of the partnership:
“We were looking for a partner to guide us on this journey, with broad experience and the ability to co-innovate. The responsiveness to our requests and the level of preparedness from all Stefanini colleagues involved was outstanding.”
Other clients publicly referencing Stefanini in case studies include:
- Evonik – Digital transformation and long-term strategic partnership
- Mazda – Co-created service experience for European operations
- PZ Cussons – Scalable global IT transformation
- Hydro – A decade of successful digital evolution together
- Nordzucker -From IT Operations Reinvention To Applications and AI
These partnerships underscore the same strengths highlighted by Whitelane: service quality, operational reliability, and transformation capability.
Achieving the #1 ranking in Workplace Services, combined with strong KPI results, reflects Stefanini’s ability to deliver reliable service, effective governance, competitive pricing, innovative solutions, and long-term client trust across complex IT environments.
These achievements provide sourcing decision-makers with objective, fact-based evidence of Stefanini’s capabilities and its recognized credibility throughout Europe.
