COVID-19 is a topic that brings up doubts, concerns, and insecurity, largely because it is still quite unknown. As always, our priority is the health and safety of our employees and customers. We are monitoring our teams around the world and following all the guidelines of the World Health Organization (WHO) so that we can minimize the impact of the crisis on our customers’ businesses.
In the last three months, after a wave of cases intensified in China, with the situation gradually returning to normality, we have observed how we should be acting. We know how much COVID-19 interferes in the daily life of the community. Therefore, we act with preventive and contingency measures to address the situation in all regions. Europe is experiencing the coronavirus peak at the moment and the United States, Brazil, and LATAM are expected to be the next to go through critical periods.
The focus is to maintain serenity and reinforce the overall awareness of hygiene and new habits required at the moment. The home office format has been adopted by employees from areas where remote work is possible. Stefanini is very close to customers, with the aim of co-creating contingency plans that minimize the impact on operations. Stefanini has worldwide operations, which allows huge flexibility in serving all customers, from different regions.
Taking care of us to take care of others
Stefanini has an internal committee, which was formed by leaders, management and people and culture teams, who are taking various precautions to prioritize a safer environment. We are also using our Sophie Artificial Intelligence platform to guide employees on preventative measures and how to act if they show symptoms of COVID-19.
At this time, all trips to Asia, the United States, and Europe have been cancelled. In the cases of Brazil and Latin America, travel is restricted and will be evaluated on a case-by-case basis. We recommend that our employees prioritize virtual meetings and not participate in events with more than 50 people.
We believe that all actions taken internally and with our customers, reflect our greatest objective in combining the safety of everyone and the maintenance of jobs. In times of crisis, losses always occur. Our effort is to work together with customers to make the impact as minimal as possible.
This moment demands caution, serenity, and resilience. In fact, resilience is an attitude that reveals a lot about our brand and we are going to practice it again.
Global CEO at Stefanini Group