THE CLIENT

The biggest private telecoms provider in Brazil, with over 90 million customers. The company stands out for their expertise and commitment to pioneering technology solutions.

CONTEXT AND CHALLENGES

The ubiquity of telecoms services means that providers must work hard to differentiate themselves and meet consumer expectations. This means investing in the technology and skills to optimize operations, improve the customer experience and develop innovative products and services. The largest telecoms provider in Brazil, in partnership with Stefanini is developing advanced data analytics and machine learning solutions to improve its internal operational agility and provide exceptional services to its customer base.

SOLUTION

In close collaboration and co-creation with the client, Stefanini developed and implemented a complete monitoring ecosystem that gave easy and reliable access to key insights and information across the organization through generative AI dashboards. Giving our client the edge when it comes to efficiency, productivity and agility.

RESULTS

- 10x reduction in data processing speed thanks to real-time insights
- 80% reduction in the time taken by 2 engineers to problem solve
- 70% faster decision making with more than 40 teams accessing data through new tools
- Organization wide access to AI dashboards making data-led decisions easy
- Increased results in Engagement, Sales and LTV (even while the application was being implemented)