Global Technology Partner Stefanini Excels in Customer Satisfaction and Workplace Services Rankings
Stefanini, a global leader in technology solutions and a trusted partner in digital transformation, has been named an Exceptional Performer in the 2025 Swiss IT Sourcing Study by Whitelane Research. This recognition underscores Stefanini’s exceptional customer satisfaction and strong performance in Workplace Services, which reflects its ability to provide scalable, customer-centric solutions in the Swiss market.
This prestigious ranking solidifies Stefanini’s role as a top-tier partner for organizations looking to innovate and optimize their IT operations, while also meeting the demands of the rapidly changing digital landscape.
Outstanding Performance Across Key Metrics
Stefanini’s strong performance in the study highlights its excellence in several key areas:
- 85% Customer Satisfaction – significantly above the industry average of 78%
- #1 in Workplace Services with an 83% score (vs. 79% industry average).
- 94% in Account Management – reflecting exceptional service and strategic alignment with clients’ needs (vs. 79% industry average).
- Zero Unsatisfied Clients in Workplace Services in Switzerland – a testament to Stefanini’s unwavering commitment to customer satisfaction.
Whitelane 2025 Swiss IT Sourcing Study
Farlei Kothe, Chief Executive Officer of Stefanini North America, Europe, and Asia Pacific, remarked, “The Whitelane Research ranking is a reflection of Stefanini’s values and the importance of customer satisfaction to our company. Seeing our efforts being recognized for our clients and having zero of our clients in Workplace Services in Switzerland unsatisfied reinforces our commitment to quality and motivates Stefanini to go beyond.”
Driving Excellence for the Future
At Stefanini, we remain committed to helping organizations achieve their business goals and thrive in an increasingly digital world. With continued investment in cutting-edge technologies and AI-powered solutions, Stefanini empowers clients to transform their operations, drive long-term success, and stay ahead of the competition.
Previous Whitelane Recognitions
Stefanini was recognized as an Exceptional Performer in the 2024 German IT Sourcing Study and the 2025 Belux IT Sourcing Study, and as a Strong Performer in the 2024/2025 European IT Sourcing Study.
About Whitelane Research
Whitelane Research is a leading independent organization specializing in IT sourcing research across Europe. For over a decade, they have provided invaluable insights into the performance of IT service providers, featuring feedback from over 2,300 client organizations and evaluating more than 6,000 IT sourcing relationships annually. Whitelane’s studies are considered the definitive authority on the performance of service providers in Europe.
About Stefanini
For over 38 years, Stefanini has been a trusted global technology solutions partner. With a diverse portfolio of services across 35 companies in the group and a team of over 35,000 employees, Stefanini delivers scalable, sustainable, and client-focused solutions. The company helps businesses navigate complexity, unlock opportunities, and achieve measurable success through digital transformation, AI-powered solutions, and world-class IT services.
For more details on Stefanini’s recognition in the 2025 Swiss IT Sourcing Study, visit Whitelane 2025 Swiss IT Sourcing Study.
