Our Lite Service Desk solution allows end users to submit and track their service requests without needing to directly interact with a human employee. The service includes Chameleon, which is a powerful web portal that adapts to the individual user and enables them to access all available IT services and submit and track their requests. It also includes 4ME, which is a powerful and customizable ticketing tool that enables the automated routing of requests and incidents to the appropriate department or support engineer.
Lite Service Desk provides considerable convenience to end users, who no longer have to contact the on-site IT representative or physically go to the IT office, but instead can simply log into the self-service portal and submit their request. This can save a significant amount of time and hassle, particularly when dealing with simple requests or common challenges.
Lite Service Desk also allows users to track the status of their requests in real-time. This means users can see when their request has been received, where it has been assigned, and what the status of the request is. This can help users feel more informed and in control of the resolution process, which can lead to increased satisfaction with their IT service.
Lite Service Desk also benefits the organization that uses it. By automating many of the routine tasks associated with service requests and incidents, such as routing and tracking, Lite Service Desk frees up the end user, on-site IT engineers and application support engineers, enabling them to focus more on complex and higher-value tasks.
All services built into Lite Service Desk are ITIL compliant, and can be tracked and reported on via PowerBI, enabling the organization to check the performance of the service from an SLA/KPI point of view and forecast future IT costs.
In summary, Lite Service Desk is a powerful tool for both end users and organizations. It provides end users with a convenient and efficient way to submit and track their service requests and incidents, while also helping organizations to improve productivity and service quality.
With the increasing demand for self-service and automation, Lite Service Desk can help organizations meet the needs of their customers and stay competitive in today’s fast-paced business environment.
Get in touch with our digital transformation expert to find out more.