Jarosław Hildebrandt joined Stefanini as a Support Engineer in 2012, before being promoted to Incident Controller and Senior Team Leader.
We caught up with Jarosław to discuss his experience at Stefanini, including developing as a manager and building soft skills, as well as the importance of hard work, vision and a supportive team.
This is the second interview in our new series involving our Digital Workplace Services (DWS) colleagues. DWS spans multiple roles and skillsets, with team members able to meet customers’ changing needs. These range from traditional Service Desk and Field Service to modern infrastructure capabilities, including cloud, virtualization, platforms and applications. We will explore the career journey, best practices and learnings of DWS colleagues across EMEA and showcase what life at Stefanini involves.
Why did you choose to join Stefanini?
Before I joined Stefanini, I’d been working in IT support for more than two years, assisting German- speaking customers. One of my former colleagues had moved to Stefanini and got in touch to ask if I would also like to join and build my career in an ambitious mid-sized company. The move really appealed to me – it meant becoming a member of a slightly smaller team, where nobody is anonymous and everyone is valued. I joined Stefanini in 2012 and have been glad to be working with a wonderful group of people ever since.
The chance to be part of a dynamic environment, working with young and enthusiastic colleagues, made the decision to join Stefanini a simple one.
How have you evolved professionally within the company so far?
Initially, I was mainly aiming to develop my IT skills, as well as my German, which I’d been passionate about since I was at school. After two years, I was given the opportunity to increase my knowledge when I was appointed to an Incident Controller role, before being selected to become a Team Leader.
Along with my career development, I have also developed on a personal level. My time at Stefanini has helped me learn how to work effectively with a wide range of different people. I’ve had the chance to learn a lot about myself, including how to approach different – and sometimes difficult – situations.
What are the most important things that you have learned here?
Stefanini has given me plenty of opportunities to develop myself within service management, including the chance to gain a recognized certification. It’s also helped me to grow as a manager and to develop my soft skills. There are so many different areas where I’ve made progress that I could write a book, which I guarantee wouldn’t be boring at all!
What are some best practices you have learned and applied in your current role?
I definitely recommend making a plan and creating a daily routine, which should also build in some flexibility for unexpected situations. Time management, discipline, continuous communication and feedback (within the team and with other co-workers) are really valuable. It’s also crucial to have a clear vision of what you want to achieve.
Ultimately, best practices are good, but without commitment and determination, you don’t get anywhere. There’s no rule or method that can replace hard work and determination.
What do you like most about working at Stefanini?
I’ve worked here for nearly a decade for a reason – in my opinion Stefanini is a great workplace that offers plenty of opportunities for personal development and growth. Ultimately, it’s the people who make Stefanini great. Regardless of which roles we’re in, we all know we can always count on each other. Honesty and respect are priceless and these are qualities we have in abundance at Stefanini.
What advice would you give to a new Stefanini employee?
Believe in yourself, don’t be shy – ask questions, demonstrate your strengths and identify your weaknesses. You’ll quickly develop in any of the areas where you don’t initially feel comfortable, as we have a very supportive environment here.
What advice would you give to other Stefanini colleagues when it comes to building a success story here?
Everyone has highlights in their career. It’s important to find these when it comes to telling your story, but remember that we’re still on the journey. List out areas where you’ve been successful, as well as where you want to develop. Your book is still open and it’s up to you to make your next chapters even more interesting.
Want to be our next success story? At Stefanini, we’re always interested in hearing from talented candidates across all levels of experience. You can browse our current EMEA vacancies, here.